Ipswich is rated
Rated 5 out of
Great Service and Support - Everything was made easy
I was very pleased with the quality of service I received from Topps Tiles when recently refurbishing my bathroom.
Assistant Manager Matt was very helpful and made everything easy for us. Matt helped us to choose the tiles that we wanted, and his attention to detail ensured that we didn't leave the store before we had picked out everything we needed.
This was great because I would have forgotten important things such as trim and floor leveller and would have ended up making multiple trips to the store.
Matt also helped us to arrange online payment, recommended a local bathroom specialist and ensured the tiles were ready for collection by our bathroom guy when he needed them. Even after the job was complete, we were supported and getting a refund on the unused materials we had ordered was also straightforword.
The whole process was made very easy with Matt's help and we now have a beautiful bathroom. I would Definitely recommend Topps Tiles in Ipswich
Date published: 2016-12-19
Rated 5 out of
Incredible Customer Service from the whole team at Topps Ipswich
I have used Topps Tiles Ipswich several times over the last few years for various projects and have always found them helpful, knowledgeable and very efficient.
However, my last project took customer service from Topps in Ipswich to a whole new level. The project hit a major snag as the tile I wanted had been discontinued and very minimal stocks remained, most of which were damaged. Responding to my situation, Matt at Topps with support from Andy and the manager Steve, embarked on the laborious process of locating spare tiles from stores around the country and gathering them together to establish whether he could get enough good tiles to make up the relatively small meterage I needed.
They all worked well above and beyond the call of duty to try to help me, a very frazzled customer.
Very nice guys, extremely impressive team work, well above expectations and worthy of a 5 star online review, which is something I rarely,if ever, do.
Well done, and many thanks. In my experience, few organisations give such great customer service.
Date published: 2015-10-16