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Contact Us
Getting in touch
In Store
Our store teams can assist with every step of your project, with advice on products or technical information, or providing the inspiration you may need to visualise your dream room. You can find the details of your local specialists by using our online store locator.
Customer Support
If you have a general enquiry, our Customer Support team are on hand to provide all the information you need. You can call us on 0800 783 6262 Monday to Friday, 8:30am – 5:00pm, or alternatively email us at customersupport@toppstiles.co.uk.
Online Orders
If you have an enquiry regarding an order placed online for home delivery, please contact our Web Shop team at webshopteam@toppstiles.co.uk. If you have placed an order online for in-store collection, please contact your collection store.
Need some help or advice? Speak to a member of our team with Live Chat in the bottom right hand corner of your screen Monday to Friday 8:30am – 5.00pm or visit our Help Centre here.
Advice Lines
0333 003 0160 Mon-Fri 9.00am – 5.00pm
0800 096 4779 Mon-Fri 9.00am – 5.00pm
0345 345 2288 Available 24/7
0333 003 0160 Mon-Fri 9.00am – 5.00pm
0800 917 3975 Mon-Fri 9.00am – 5.00pm
0170 855 9609 Mon-Fri 9.00am – 5.00pm
Orders
For questions about an existing online order, including order tracking, amending details, or store collections, our dedicated FAQs page can provide more information.
Returns
You can return resellable products to us within 30 days for a full refund (excluding delivery charges). All products can be returned within 30 days, with the exception of powdered adhesive and levelling compound which due to the nature of the product needs to be returned within 7 days in a sellable condition.
Technical Support & Advice
If you need advice before making a purchase, require product information or technical support, you can find information in our knowledge base. Or you can call our specialists in store who will be able to answer your queries.
Data Subject Access Request Form
Article 15 of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) grants you the right to access your personal data held by Topps Tiles PLC, including the right to obtain confirmation that we process your personal data, receive certain information about the processing of your personal data, and obtain a copy of the personal data we process.
We require that you submit this request in writing via postal mail to Data Subject Access Request, Topps Tiles, Thorpe Way, Grove Park, Enderby, Leicester, LE19 1SU or electronically via email to GDPR@toppstiles.co.uk. The Data Subject Access Request Form can be found as a PDF here.
We expect to respond to your request within one month of receipt of a fully completed form and proof of identity.
In addition to exercising your access right, the GDPR also grants you the right to:
- • Request correction or erasure of your personal data.
- • Restrict or object to certain types of data processing.
- • Make a complaint with the local data protection authority.
For more information on your rights under the GDPR, please see the Topps Tiles Privacy Policy.