Contact Us

Need some help or advice?

Speak to a member of our team with Live Chat in the bottom right hand corner of your screen.

Monday to Friday 7:30am - 6.00pm

Customer Services

Call Customer Services free on: 0800 783 6262

Or email us at:

Monday to Friday 7:30am - 6.00pm

Check status of online orders
Find your nearest store
Support using our site
Request a brochure
Return an online order
Store support & enquiries

Data Subject Access Request Form

Article 15 of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) grants you the right to access your personal data held by Topps Tiles PLC, including the right to obtain confirmation that we process your personal data, receive certain information about the processing of your personal data, and obtain a copy of the personal data we process.

We require that you submit this request in writing via postal mail to Data Subject Access Request, Topps Tiles, Thorpe Way, Grove Park, Enderby, Leicester, LE19 1SU or electronically via email to GDPR@toppstiles.co.uk.

The Data Subject Access Request Form can be found as a PDF here.

We expect to respond to your request within one month of receipt of a fully completed form and proof of identity.

In addition to exercising your access right, the GDPR also grants you the right to:
  • Request correction or erasure of your personal data.
  • Restrict or object to certain types of data processing.
  • Make a complaint with the local data protection authority.

For more information on your rights under the GDPR, please see the Topps Tiles Privacy Policy.

My Online Contact Form

We will only use this information for the purpose of responding to your query. We will not sell your data to third parties.

Head Office

Topps Tiles (UK) Ltd,
Thorpe Way Grove Park,
Leicester, LE19 1SU

Telephone: 0116 282 8000

Registered in England 4781209
VAT number 453 1542 68

Advice Lines

Fixing Tiles

0333 003 0160

Mon-Fri 9.00am - 5.00pm

Topps Tiles Tile Care

0800 917 7872

Mon-Fri 9.00am - 5.00pm

Warmup

0345 345 2288

Available 24/7

BAL Adhesives & Grouts

0333 003 0160

Mon-Fri 9.00am - 5.00pm

James Hardie

0800 917 3975

Mon-Fri 9.00am - 5.00pm

Rubi

0170 855 9609

Mon-Fri 9.00am - 5.00pm

MOJ Insurance Information

Ministry of Justice Portal Reforms - important information for Claimant Solicitors

New protocols for Employers Liability (EL) and Public Liability (PL) insurance claims up to £25,000 were implemented from the end of July 2013.

Topps Tiles expect all related notification of claims from Solicitors to be by means of electronic Claim Notification Form (CNF) submitted direct to the relevant insurance Company through the portal -

Public Liability and Employers Liability Insurance provider -

• Liberty Mutual Insurance Europe Ltd
• Policy No: 1000063627-02
• Portal ID: C00551.

If you have any queries regarding these requirements, you will need to contact -

Topps Tiles
Health & Safety Department
Thorpe Way, Grove Park
Enderby, Leicestershire
LE19 1SU

Telephone: 0116 282 8000

*Terms & Conditions apply

asdhf83hgfashfvcas