Raynes Park, High Wycombe, Brentford, Slough, Beckenham, Croydon Thornton, Charlton, Ruislip, Watford Imperial and Chingford. See hire Terms & Conditions below or click here.

- Is the TM40 machine itself clean?
- Is the PIPE damaged?
- Is the BOTTLE damaged?
- Check BASE PLATE teeth are undamaged
- Is thhe ELECTRICAL CABLE nicked or damaged?
- Was the machine returned in the agreed hire period?
- STOP - If the TM40 is damaged, assess the damage and refer to deposit instructions

- Is the TM40 machine itself clean?
- Is the PIPE damaged?
- Is the BOTTLE damaged?
- Check BASE PLATE teeth are undamaged
- Is thhe ELECTRICAL CABLE nicked or damaged?
- Explain 'Travel Mode'
- Explain / show how to use
- Explain deposit process / return expectations
- Explain additional hire days
- Explain T&C's - Remember to provide the receipt with the T&C's leaflet

- [email protected] 0800 059 9206
- Hours – 9 – 5:30 each weekday.
- Out of hours – Leave a message for a call back.
- Alternatively, please contact the branch you hired the TileMaster TM40 Floor Cleaning System from.

- TileMaster Stain Away
- TileMaster Rust Remover
- Stripper for Stone and LVT
- TileMaster Cleaner A
- TileMaster Cleaner B
- TileMaster Cleaner C
- TileMaster Cleaner D
- TileMaster Algo Material Safety Data Sheet

- This arrangement is between you, personally, and Topps Tiles (UK) LTD, company number 04781209, of Thrope Way, Grove Park, Leicester, LE19 1SU (“Topps Tiles”).

- The TileMaster TM40 floor cleaning system (“TM40 machine”) is an electrically powered machine designed for cleaning floor tiles using cleaning substances. If you are unsure whether the TM40 machine and the cleaning products supplied with it are suitable to use on your tiles, then for advice prior to renting/cleaning please contact Tile Master Global Ltd Customer Services on 0161 444 0377. Any complaints should be directed to our customer services team via email [email protected].

- Although TM40 machines are designed to be suitable for cleaning most types of tiles, you should not use the TM40 machine on any tiles you are not certain are made to withstand a deep clean, cleaning chemicals or can withstand more than 14kg of weight. The cleaning process may remove the polished finish off natural stone surfaces. The nature of the cleaning chemicals may damage the surface or tile print if used incorrectly or left to dry into the surface. Before proceeding with any obvious part of the tiling or floor you should first always test the TM40 on the least conspicuous part of the tiling or floor and assess the results for their suitability. The risk of using the TM40 machine on tiles where you are not certain of the intended cleaning method, or which you have not trialled as outlined, remains entirely with you, and is not assumed by Tile Master Global Ltd or Topps Tiles.

- Although when used in accordance with this document the TM40 machine is fit for the purpose outlined, and the cleaning supplies with it will be of satisfactory quality, no particular outcome of the use of the TM40 machine is guaranteed, and some stains may prove impossible to remove using the TM40 machine.

- Due to the water-sensitive nature of wood effect laminate flooring, you should never stand the TM40 machine on this type of surface other than on a non-porous protective sheet.

- It is important that you check before using the TM40 machine that your tiles are securely fixed, and that they remain securely fixed through its use. Do not use the TM40 machine on insecure tiles or on tiles that become insecure through its use.

- Do NOT use bleach, dye, household cleaners, or any products other than those distributed by Topps Tiles and authorised by Tile Master Global Ltd, with the TM40 machine. Topps Tiles cannot be held responsible for damage caused by the use of unauthorised products. Any use of unauthorised products could permanently damage your tiles and the TM40 machine. You agree to pay for any such damage to the TM40 machine or the cost of replacement of damaged parts.

- You must clean the TM40 machine (including the underside) thoroughly both BEFORE and AFTER use. Only use the TM40 machine when you are sure the TM40 machine itself is clean. Although every care is taken to ensure that the TM40 machine is in a clean condition when you rent it, before you use it you are required to check that it is still clean. Using the TM40 machine when it is in a dirty condition may cause damage to your tiles and to the TM40 machine. You agree to pay for any such damage to the TM40 machine.

- You must read the instructions provided to you when the TM40 machine was collected for the use of the TM40 machine and any cleaning liquids and cleaning pads purchased The TM40 machine is a powerful electrical appliance, regular electrical safety principles apply, including:

A. Never use any electrical equipment with wet or damp hands – especially when plugging the machine into the mains electricity socket.
B. The plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
C. Unplug the machine when not using it.
D. Do NOT use the machine in the wet or when it is wet.
E. Use of the machine requires the complete attention of an able-bodied adult exercising their entire mental facilities. The TM40 machine is not intended for use by children, persons with reduced physical, sensory, or mental capabilities, or those under the influence of drugs, medicine, or illness. The TM40 machine should be kept away from those listed as unable to use it, to ensure that they do not misuse it – for example children should never be allowed access to the TM40 machine in case they might play with it.

TERMS AND CONDITIONS

1.Topps Tiles rents the TM40 to you for the rental period (“Rental Period”) of 72 hours or such other period (which may not exceed 3 months) specified in the rental receipt or invoice signed by you (“Rental Receipt”) at the Topps Tiles store (“Rental Location”) where the TM40 machine was made available to you. The Rental Receipt and the terms and conditions set out in in this document comprise the contract between us for the rental of the TM40 machine (“Rental Agreement”). The cleaning substances supplied to you at the Rental Location where the TM40 machine was made available to are for use with the TM40 for cleaning tiles.

2. This rental is not covered by the Consumer Credit Act 1974.

3. All prices are plus VAT at the current rate unless otherwise stated.

4.Under this Rental Agreement you agree to rent a TM40 machine from Topps Tiles for the price which will have been agreed at the Rental Location where the TM40 machine was made available to you and recorded on your Rental Receipt on the understanding that you will use the TM40 machine during the Rental Period for nothing other than its intended purpose and as outlined in this document, and that you will return the TM40 machine in a clean condition to the custody of Topps Tiles to the Rental Location where theTM40 machine was made available to you by the end of the agreed Rental Period in no worse condition than that in which it was supplied.

5. While you have the TM40 machine in your possession you must take good care of the TM40 machine, and you are responsible if it is damaged or lost whilst in your possession or if it is not returned. You obtain no ownership rights in the TM40 machine at any time.

6. If the TM40 machine is not returned by the end of the agreed Rental Period or is damaged when returned, we may at our discretion retain your Hire Deposit or such amount as is required to cover the damage to the TM40 machine. Refunding this deposit is at the discretion of Topps Tiles. Additional rental by the day will be charged at £30 per day, subject to agreement and availability. Please see condition 14 below for your responsibilities should the TM40 Machine be damaged, stolen or lost whilst rented to you.

7. Allowance will be made in relation to the rental charge for any non-use of the TM40 machine due to a breakdown which is due to an inherent fault and/or fair wear and tear provided that you inform us as soon as practicable following the breakdown.

8. As part of this Rental Agreement you agree to have sufficient funds available should we, at our discretion, retain your deposit or need to charge you for additional rental periods.

9. You may use the TM40 machine and associated materials and cleaning products only in a careful and prudent manner according to the Tile Master Global Ltd instructions provided by Topps Tiles at the Rental Location where the TM40 machine was made available to you, while the TM40 machine appears safe to use. If the TM40 machine malfunctions or appears unsafe to use for any reason, you agree immediately to discontinue its use and return it to the Rental Location where the TM40 machine was made available to you.

10. The Rental Agreement contract is personal to you, for you to use the TM40 machine.

11. You must not take adequate and proper measures to protect the TM40 machine from theft and damage and you must not:

A. Allow anyone else to use the TM40 machine;

B. Use the TM40 machine at any other property other than the address specified in the Rental Receipt;

C. Use the Tile Master as part of a cleaning program or other business venture;

D. Make any alteration to the TM40 machine or remove any existing component from the TM40 machine;

E. Repair or attempt to repair the TM40 machine;

F. Attempt to sell, transfer, or otherwise dispose of or otherwise deal with the TM40 machine in any manner inconsistent with the Topps Tile’s ownership of the TM40 machine; or

G.Alter, cover or remove the logos or signage indicating the ownership of the TM40 machine by Topps Tiles.

13. Topps Tiles is responsible if it fails to comply with its obligations under this Rental Agreement unless it is (a) unexpected -not obvious that it would happen and nothing you said to us before we accepted order meant we should have expected it (b) caused by a delaying event outside of our control (c) avoidable, meaning something you could have avoided by taking reasonable action or (d) a business loss-as we only supply the TM40 Machine for domestic and private use. If you use the TM40 Machine for any commercial business Topps Tiles will have no liability to you for any loss you may incur including any loss of profit or loss of business. Topps Tiles does not exclude or limit in any way its liability to you where it would be unlawful to do so including liability for death or personal injury caused by its negligence or the negligence of its employees or any other matter which cannot be excluded under English law.

14. You accept liability if the TM40 machine is damaged, stolen or lost whilst rented to you, and you agree to reimburse Topps Tiles for:

A. All costs suffered in undertaking recovery and/or any repair to the TM40 machine or any parts that need replacing, and

B. For the full value of TM40 machine if it is lost, stolen or damaged beyond repair.

15. Due to the immediate nature of the rental arrangement, and the consumable nature of the supplies with the TM40 machine, there are no cancellation rights for this Rental Agreement once this contract is formed.

16. DATA PROTECTION NOTICE: For full details of how Topps Tiles UK LTD use your data see our Privacy Policy https://www.toppstiles.co.uk/privacy-policy