Topps Tiles Trade Credit Account - Frequently Asked Questions

Download FAQs

How do I apply for a Topps Tiles Trade Credit Account?

You can go to toppstiles.co.uk/tradecreditaccount and click 'Apply now' to go through our simple and secure online application. If you are having difficulties with this please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk and we will be able to assist.

Can I apply for a Topps Tiles Trade Credit Account in store?

Unfortunately all applications need to be made online through toppstiles.co.uk/tradecreditaccount. Click 'Apply now' to go through our simple and secure online application. If you are having difficulties with this please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk and we will be able to assist.

Are there any minimum requirements to apply for a Topps Tiles Trade Credit Account?

You need to be a registered Topps Tiles trader. If you are not currently registered you can do this online or in your local store.

What is the approval criteria for a Topps Tiles Trade Credit Account?

We use an approved credit agency to undertake credit checks. If you are a limited company the credit checks are based on account information filed at companies house (You can supply us with recent accounts if not yet filed or P&L sheet). For non-limited companies or sole traders the credit check is run on the individual. Please note that Schools, Councils and Charities are not credit checked, but proof of legitimacy will be required.

How many cards can I add to my account?

You can add unlimited cards to your account free of charge.

How does my credit limit work?

You request the monetary value that your business will spend at Topps Tiles each month. This limit is an 'account' limit so irrespective of how many cards you have. Based on the monthly monetary value requested a maximum credit limit will assigned to your trade account across all cards allowing the purchase of goods. If you want to increase your limit please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk.

How do I know if I have obtained my requested credit limit?

Once you have been accepted you will be notified via email. You may call us at this point to confirm your account limit. Alternatively you will be notified of your account limit in your welcome letter (Will be with you 3-5 days after acceptance email). If you are not satisfied with your given limit please do contact us to discuss your options on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk

Once my account has been accepted how long will it be until I receive my cards and start using them?

You will receive your welcome pack with the cards you have added to your application within 3-5 working days of receiving your acceptance email. Also in your welcome letter you will find instructions on how to register your online 'Manage my account'. Once you have registered your account you can start using your cards.

Who can amend and place restrictions on the account?

Only the account holder is able to make changes and place restrictions on the cards. The account holder may add card users to have a limited view of their own card details but they will not be able to make any amendments or see account details.

Are there any set up fees, running costs or transaction charges?

There are no set up fees or running costs for a Topps Tiles Trade Credit Account nor do we charge transaction fees when you make a purchase in store. However in some instances you will be required to pay a deposit on your application. The standard payment method is Direct Debit; other payment methods may be subject to an administration charge.

What is 'Manage my account'?

Manage my account is your free online reporting tool. From here you can run usage and VAT reports. You are also able to view the previous 12 months' invoices, amend cards (issue new cards, replace and cancel cards). In addition you can also make interim payments to your account 24/7.

How often will I be invoiced and how is the payment taken?

You will be invoiced 2nd of every month and a DD will be requested 30 days after the invoice has been produced; dependent on the number of days in a month this date will vary accordingly. If you wish to change your payment date, please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk and we will be able to assist.

Do transactions require a purchase order number or reference number provided at the point of sale?

This is at the account holder's discretion but if provided to Topps Tiles, this will be displayed on your till or eReceipt for your records.

Where can I use my Topps Tiles Trade Credit Account card?

You can use your card at all Topps Tiles and Topps Tiles Boutique stores. Unfortunately cards cannot currently be used on the Topps Tiles website. You can also pay over the phone using your credit account card when ordering from any of our stores.

What can I purchase using a Topps Tiles Trade Credit Account card?

You can purchase anything available in store, be that available to take away on the day or to order. Unfortunately cards cannot currently be used on the Topps Tiles website.

How do I get a refund on purchases made with my Topps Tiles Trade Credit Account card?

You must bring your Trade Credit Account card back into a store together with the products you wish to return. Your refund will be processed in 2-3 working days.

Who can I contact with queries about the Topps Tiles Trade Credit Account?

You can contact our Trade Credit Account Team at tradecreditaccount@toppstrade.co.uk or call them on 0800 783 6262 (select Option 5). Lines are open Monday-Thursday between 9am and 5.30pm and Friday between 9am and 5pm.

Will I still receive Trade discount when using my Trade Credit Account Card?

Yes, you will receive your usual trade discount when using your Trade Credit Account Card.

Can I still participate in Rewards+ or Boutique Business Club Loyalty Schemes when using my Trade Credit Account Card?

Yes, you can still collect and redeem points in the same way as you would when paying with cash or debit/credit card. However, if your Trade Credit Account is suspended for whatever reason, loyalty points cannot be redeemed until the suspension has been removed. For more information and full terms and conditions of our loyalty schemes see toppstiles.co.uk/trade-loyalty

How does my account credit limit work?

Your account credit limit is the maximum amount of spend you have for products irrespective of the number of cards you have. If your credit limit is reached you will not be able to make further purchases with your cards. You will receive a monthly invoice detailing all purchases made with payment due 30 days after for the value of the invoice. Your account balance will be adjusted by the value of the payment received. You can make interim payments to allow more funds or if your credit limit is not sufficient please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk. As standard your account is setup with email alerts when you reach 75% of your credit limit to help you manage your account.

What happens if I reach my credit limit?

If you reach your credit limit you have several available options. You can make an interim payment via your 'Manage My Account' area or contact us to discuss a credit increase on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk

Can I pay my invoice online?

Yes. You can do this through the 'Manage my Account' portal. To discuss payment details please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk.

How can I dispute a payment on my invoice?

Call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk and we will be able to assist.

How do I order additional cards?

You can order additional cards 24/7 by logging into you 'Manage My Account' area.

How do I cancel cards?

You can cancel current cards 24/7 by logging into your 'Manage My Account' area.

Can I make interim payments on my account?

Yes! You can do this 24/7 from you 'Manage My Account' area.

My Direct debit details have changed, how do I update my account?

To update your direct debit details please call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk.

My credit limit is not sufficient for my business needs, Can I have this increased?

If your current limit is no longer enough to cover your business spend then please contact us to discuss a credit increase. Call us on 0800 783 6262, Option 5 (lines are open 9am to 5.30pm Monday-Thursday and 9am to 5pm Friday) or email tradecreditaccount@toppstrade.co.uk.

I'm thinking of closing my Topps Tiles Trade Credit account, how do I do this?

We are sorry that you are thinking of leaving us. We would like to understand why you want to leave us in case there is something we can assist with. Please put your request to us in writing via email at tradecreditaccount@toppstrade.co.uk. If you could also let us know why you wish to leave us, we can try to help.

I am an existing Topps Tiles Trade Credit Account holder but wish to apply for the new scheme, how do I start my application?

Follow the link here and select 'apply now' to start your application for our new Trade Credit Account service. The location of the 'apply now' link on the initial application screen is highlighted using the example below.

asdhf83hgfashfvcas