Matrix® White Tile is rated
Rated 5 out of
Very good service
The product was exactly what I wanted and expected. What impressed me most was the service. Ordering was easy, communication was good and customer service at the pick up store in Stevenage was great. They loaded them in my car and when I returned two boxes which I over ordered they were just as polite and helpful. Will definitely use this company in the the future
Date published: 2019-03-29
Rated 1 out of
Bent tiles - bathroom refurb nightmare
I recently purchased these tiles for my bathroom refurb project.
The tiles were bent / faulty.
After lots of mucking around putting them on and taking them off again, and two tilers later, we discovered that the tiles were faulty.
We had to hand sort through lots of boxes of tiles to find straight ones in order to complete the job. Topps continued to deliver faulty tiles stating that they had no facility to check the quality before shipping.
Still waiting on communication from Head Office and refund after I returned x6 boxes of faulty tiles.
Very poor product, very poor at dealing with my complaint.
Date published: 2018-12-12