Misty Fjord™ Polished 61x30.5 Tile is rated
Rated 1 out of
Delivered wrong tiles twice
I bought three different tiles from your company, for two different bathrooms. One of the tiles was Misty Fjord Marble Polished 61 by 30.5
First time we received the wrong tiles, different from what we bought. I called your New Southgate office to inform them of the mistake. Your employee, who seemed to be senior or the manager, was not helpful at all. He said that I have to return them myself, he can't help me, even though it's your shops mistake. I convinced my builders to return the tiles. The new boxes we got were fine, except that when builders opened the last box, wrong tiles were included in the mix. (your system is not allowing me to add the pictures of the damage done to my bathroom).
Please don't tell me that Marble is a stone and that in its nature has various colors and shapes. I am very aware of this. The tiles included are a different marble altogether that does not match my shower, they are of a different size and different color.
Unfortunately we had to tile these wrong tiles because we couldn't delay builders any longer and incur more costs.
Please note that I dealt with Liam and Sinan in this office and they were very professional, unlike their senior colleague, who was rude and abrasive.
Date published: 2016-06-26
Rated 2 out of
Not as advertised
I wanted a white marble tile with grey veining, which the picture, description and sample showed. However in reality the majority of tiles had a gold hue rather than grey. It's beautiful quality but not the result I was hoping for so an expensive mistake.
Date published: 2014-10-07