Erith is rated
Rated 5 out of
I visited the Erith store last Sunday morning and, as a novice tiler, needed some advice (even though I wasn't spending a fortune). The deputy store manager was most helpful and knowledgable, and gave me sound information and advice. More than happy with what I purchased.
Date published: 2018-02-01
Rated 1 out of
Completely let down on delivery timescale
I ordered tiles for my living room, dining room and kitchen online, it stated "good availability" on the stock and garunteed 4 day delivery. I arranged builders and also planned my kitchen instal on this day. After removing my kitchen and prepping for the tiles on day 4 no tiles arrived. I rang up the store only to find out the cancelled the order and did not tell anyone in head office or me. This cost me a lot of money, 4 builders on site, a kitchen waiting to be delivered - literally delayed me by up to 2 weeks. And being without a kitchen until I could source other tiles from a competitor with young family this caused me a lot of issue. I have emailed a complaint and also called and recieved nothing, no response, no apology, nothing, hence why I have now decided to write this review. Absolutely appauling customer service for someone who has spent thousands in this store over the last couple of months.
Date published: 2017-08-16