Derby Osmaston is rated
Rated 5 out of
Exceptional customer service
We went to choose some tiles for our daughters kitchen floor
We came away with 4 sample tiles with Dylan’s help in our choice
We chose, and I went back to collect the bulk of the tiles. By mistake I gave David the wrong code for what we wanted but didn’t realise at the time.
So the tiles were loaded inside my Juke and I then realised I had got the wrong ones.
Without batting an eyelid David led me inside to swap them over creating a lot of paperwork for the store.
Dan came along to help sort it and eventually I got the right tiles AND they were in the sale.
I can’t praise these gentlemen enough.
They were helpful, courteous and kept smiling.
I was totally embarrassed and had to grovel and ask forgiveness. But no need .
5* for exemplary customer service. Many other firms could learn a tip or two..
Thank you Topps Derby
BTW. Forgot to mention that they have a terrific range of tiles for every room in your house.
Date published: 2017-10-17
Rated 5 out of
Excellent choice of products and knowledgable staff.
All the staff were pleasant and approachable. Danny was especially helpful and was able to advise appropriately on what I required for my 89 year old Dad.
He was very pleasant and nothing was too much trouble for him. He was realistic abd honest in his approach; not 'pushy' at all and at no time did I feel he was trying to manouvre me into purchasing something!
It was actually refreshing to meet someone who was so pleasant in his manner, obviously enjoys his work and has the knowledge to back it up..
I would definately recommend your store and products.
Date published: 2013-08-06