Derby Osmaston is rated
Rated 5 out of
Friendly and most helpful along with high grade products
High customer service by Derby stores. My experience with Simon - Assistance Manager was great. Most helpful person I have seen in my shopping times who took time to guide the right product to the customer. A very high quality product was recommended and he took time to explain the tiler the right product.
Very less people and company you see in this time. Topp tiles is lucky to have such honest people.
Date published: 2018-07-12
Rated 5 out of
Exceptional customer service
We went to choose some tiles for our daughters kitchen floor
We came away with 4 sample tiles with Dylan’s help in our choice
We chose, and I went back to collect the bulk of the tiles. By mistake I gave David the wrong code for what we wanted but didn’t realise at the time.
So the tiles were loaded inside my Juke and I then realised I had got the wrong ones.
Without batting an eyelid David led me inside to swap them over creating a lot of paperwork for the store.
Dan came along to help sort it and eventually I got the right tiles AND they were in the sale.
I can’t praise these gentlemen enough.
They were helpful, courteous and kept smiling.
I was totally embarrassed and had to grovel and ask forgiveness. But no need .
5* for exemplary customer service. Many other firms could learn a tip or two..
Thank you Topps Derby
BTW. Forgot to mention that they have a terrific range of tiles for every room in your house.
Date published: 2017-10-17