Chingford is rated
Rated 5 out of
Jack provided excellent and expert advice on both materials and design. His advice over 3 visits was always helpful, professional and courteous. He helped us make design solutions from the options that we were considering and gave sound practical advice on the combination of materials and grouting by using the combination of the visualiser and laying out a sample of the materials to show scale and proportions. He helpfully and cleverly loaded a cramped car and personally delivered materials which were not available at the time of ordering. Jack's customer service was the deciding factor as to where we placed our order.
Date published: 2018-08-11
Rated 5 out of
I have carried out dozens of tiling projects over the past few years. I usually source materials from whichever branch of Topp`s Tiles is closest to the job.
I have often asked the staff for help on products and installatiion practice; the advice I received was sometimes good, sometimes bad and sometimes indifferent, and even occasionally plain wrong.
However, this time I spoke to Simon at the Chingford branch, having been given conflicting advice at other branches.
Well, what a difference! He gave me clear advice about my options, and was also prepared to make strong recommendations, but the icing on the cake was the thorough and detailed technical explanations of the why`s and wherefore`s, patiently and articulately answering all my questions. It was, in effect, a succinct seminar on the suitability of different types of cement for a range of tile types.
And when I went into the store, I got more of the same. Simon was not only informative, but also pleasant, good-natured, and happy to load all my purchases into the car for me.
In summation, if Topp`s Tiles wanted to make a training video to teach staff how to deal with clients, be it in person or over the phone, Simon should be your obvious go-to man - 10/10 for everything!
Date published: 2017-09-06