Surbiton is rated
Rated 5 out of
I rather naively turned up with a friend to pick up over 40 boxes of tiles each box weighing 24 kilos to load into our car. We are both small women (5.3ft) and could hardly manage to lift even a box let alone 40! Terry and his college were beyond helpful and went out of their way to not only help load the tiles into our car, which took 5 separate runs(!), Terry also offered to jump in our car to help off load them the other end. This is customer service above and beyond expectations. I've worked in very senior customer services roles in the US and UK for world leading visitor attractions and venues and from an industry professional this is really worth commendation. Well done Terry and his college (sorry i didn't catch his name) I hope this review goes some way to recognize your outstanding commitment to service.
Date published: 2017-09-06
Rated 5 out of
Excellent, knowledgeable and friendly service from Terry.
We have two bathrooms to tile and were feeling a bit overwhelmed at the choices available. Terry was very helpful and aided us in making excellent choices in our tiles. Terry is very knowledgeable and has a good eye for what looks good. The grey Tekno tiles look amazing in our bathroom together with the silver micro mosaic in the shower niche area. My daughter's ensuite has the flat gloss linear tiles and silver mosaic in the niche which look very chic. Thank you Terry for a great customer experience at Topps Tiles.
Date published: 2017-07-13