Acton is rated
Rated 4 out of
On the whole I really like this store
I purchased some stormstone tiles but was unaware that there was a variation. I came to return them and spoke to Matt, he was really helpful and listened to my query. I admittedly was annoyed that I was not told when I initially showed interest in the stormstone that I was not told about the variation so asked Matt could I speak to management as I noticed the assistant manager lurking. The assistant manager didnt come over although I was quite loud with my request instead he made himself look busy. Matt however calmed me and emphasised and helped me choose a regal tile. Matt showed more professional than your assistant manager who made me feel like I was playing a game of hide and seek with him as he was very absent during my shopping trip. Matt is a delight, the other one needs to take a leaf out of Matt's book.
Date published: 2018-05-28
Rated 5 out of
Outstanding service by Mohammed
I just wanted to say how extremely helpful that Mohammed was when we went into store. My wife wanted the Regal Vanilla Rock tile which on the ToppsTiles website is stated as a limited supply as the tile is being discontinued. However, he apparently knew it was coming back into stock, contacted your head office and confirmed a delivery date. Overall, really outstanding customer service as in addition to providing us that information, for over an hour he showed us other options as well which were similar. First class!
Date published: 2017-10-09