Wembley is rated
Rated 5 out of
Had been directed to this store by another branch whose computer was down. We were looking for quantities of a discontinued line and Kevin searched the country. Initial thoughts were to drive to a store about 90 minutes away but on calling them they didn't have as many as computer thought...Thanks for manually checking Romford, it saved me a journey.
We opted to buy from a competitor which turned out to be a bad choice and we returned the order, broken tiles included!
I ordered what we originally wanted online accepting there could be a risk of getting bits and pieces from different stores. Kevin rang me to acknowledge he had received the order and then again when they were available for delivery.
I arrived to collect the tiles, Kevin remembered me, was very friendly and brought the tiles to the door. He prompted me to remember to buy adhesive and advised on a cutting tool. I sought advice on whether I need to prepare the wall and Kevin explained what I needed and how to apply it.
Kevin loaded everything into the car for me.
I was delighted to receive four unopened boxes of tiles and the four extra were carefully wrapped in bubble wrap.
I've worked in retail all of my career and been to several of your branches in the past few months. Kevin in Wembley was my best experience, Thank you very much.
Date published: 2017-10-13
Rated 5 out of
This store has excellent product range, knowledge and customer care
We needed to get our bathroom renovated; I visited another store the day before but was disappointed with the choice of tiles and lack of help. Walked into the Topps, Wembley store on East Lane and was pleasantly surprised with product choice, knowledge, courtesy and left happy with purchase completed - one-stop shopping for this project.
I was attended to by Chend, who went out of his way to assist me in making the right decision, Increased my knowledge with the additional products I needed; also talked to my contractor over the phone with guidance. Truly, he went out of his way over and above the call of duty. He was patient, had excellent product expertise and I walked out one happy customer. Great customer service! Thank you.
Date published: 2017-03-01