Neath is rated
Rated 5 out of
I visited this store three times: there were changes of plans, changes of mind and lots of dithering on my part. On each occasion I was treated with patience (lots!) and understanding and received fantastic advice. I received excellent customer service all round but Sam deserves an extra special mention. Her advice was invaluable and she has a brilliant eye for colour! My tiny bathroom will never give me the full 'spa experience' but it's getting pretty close now! I would recommend Sam and her colleagues at Neath to anyone who is thinking about buying tiles. I will definitely be going back when it's time to do the kitchen.
Date published: 2017-08-24
Rated 5 out of
Over the last 2 weeks we have been looking for floor tiles and we went into Topps Tiles in Cadoxton, Neath.
The service we received was fantastic and has completely changed our outlook on Topps Tiles which we may have previously discounted due to no reason really.
Samantha the assistant was absolutely fantastic from start to end. Her professionalism, knowledge and expertise together with her friendly approach was just outstanding and my sister and I felt compelled to write to yourselves. Nothing was too much trouble and even when visiting the store near closing time and Samantha's shift was coming to an end and you would expect staff to be more interested in going home and shutting shop... not the case with Samantha. We visited a lot of shops, as you do, looking for tiles and we didn't get this service anywhere else. We went ahead with the tiles from Topps Tiles and are now awaiting delivery.
Funny enough I mentioned this to my brother in law and he said he goes into Topps Tiles, Neath regularly as he is in the Trade and also mentioned how brilliant Samantha is too.
Samantha is an absolute credit to yourselves and it would be good if you could formally recognise her for this.
Date published: 2017-06-22