Millbrook is rated
Rated 5 out of
Excellent reaction to our problem by Chris
Just wanted to formally thank Chris for going the extra mile to solve an urgent problem with our order. This level of customer service is very rare today and you took this as a personal mission to solve. I am very grateful that you were able to resolve the issue and put yourself out so much. Thank you. You are a credit to Topps!!
Date published: 2018-01-19
Rated 5 out of
What a store!! What a team!!
I can not believe how amazing the Millbrook staff were, especially Chris the Manager?. They have all really gone out their way for us.
I had initially come in to the store complaining about some slate we purchased from one of your biggest competitors (one would say one of the Giants in the tiling business) however Chris initially apologised for their extremely bad service and lack of care (how good are you? apologizing for someone else's issues?). Chris and the other staff had listened to us rabbit on but went out of their way to find a solution to our problems.
Unfortunately not everything worked as we hoped but again the other members in the store on another day helped us even more. I think this was Darren and Carl. Whilst my issue that I initially has is not fully sorted they have helped a lot and I will say its almost bearable. I shall however continue to complain to the other company till its resolved.
I have also leant where I will be be buying my next lot of tiles, I can not praise Chris and the rest of the people in Topps. If you ever want tiles Topps Tiles is definitely the first and last place to visit.
Thank you for your outstanding service and sorry we passed some of the problem on to you
Date published: 2017-04-09