Battersea is rated
Rated 5 out of
Excellent service and friendly staff
There is a good selection of tiles, the staff are very friendly and helpful and they even cut one of our tiles to help us out. Extremely pleased with the service and a special thanks to Philip the manager!
Date published: 2017-10-31
Rated 3 out of
Product ok / average. Expensive for what it is. 'Service' diabolical
The service from this store was ABSOLUTELY DIRE. I placed the order on 18 August clearly telling the salesman I needed them before 25 August when the fitters were coming. He told me the order would be ready for collection in a day or two.When no message had come by 21 Aug, I phoned the Topps order-tracking helpline who put me through to the store. It turned out the order hadnt even been acted on. The following day I was phoned with a promise that the order would be delivered by close of play on 22 Aug. When nothing came I phoned the store on the morning of 23 August to be told they couldnt find the order on the system. I was then phoned back to be told the order would be delivered at mid-day. At 12.30 I phoned to be told the driver was on his way. I phoned again at 1 to be told the order hadn't yet left the store. Finally it arrived at 1.15. An absolutely staggering litany of inefficiency and incompetence. I will NEVER order from Topps again.
Date published: 2014-08-23