Guildford is rated
Rated 5 out of
First class service
Myself and my partner visited the Farnham store to look at mosaics for our new kitchen wall. While we were the only customers there all of the staff were in the office chatting away. I had to approach couple of times to seek help and one of the staff was quite helpful and gave advice how the mosaics can be installed.
My father is a regular at the Guildford store and highly recommended us to go there because of the customer service and boy he was right, we were greeted on our arrival and Gary was very nice throughout our visit and there we made purchase of the mosaics. We also bought the grout, adhesive and the trimming with Gary's expertise on which ones for the mosaics. Although we were really pleased with the service I am doubtful we would receive the same service at the Farnham store.
We are grateful for their honesty as they informed us of possible price change due to change of sale and I returned to the store and again Gary was helpful and made a partial refund to match the price of the mosaics in the new sale. Excellent!!
Date published: 2018-02-14
Rated 5 out of
Variato Grey Tiles with Singapore Black Mix Mosaic
Last month we visited the Guildford branch and purchased Variato Grey tiles for a bathroom makeover. Simon who is the Manager of the branch and his team were excellent and they were extremely helpful and professional. Their knowledge of the products available was impressive and this helped us make our choices. The Variato grey tiles look superb and n their advice we also purchased Aquastep flooring which is totally waterproof and looks superb. We also wanted a Singapore Mix mosaic to blend in with the tiling and this was recently discontinued. Nevertheless the staff took the time and trouble to ring round all the branches in the UK and their efforts were successful.
I cannot recommend Simon and his team highly enough for their excellent customer service and attention to detail. If you are looking for tiling this is certainly the best place to go for advice. range of products and first class service
Date published: 2015-10-12