Grimsby is rated
Rated 5 out of
Customer service second to none
I cannot praise the manager and staff enough. They were so helpful. Nothing was too much trouble. Even after spending my money, I still left the store with a warm glow due to the friendliness of the staff. If only all stores were like this, it would make shopping a more pleasurable experience.
Date published: 2018-08-31
Rated 5 out of
Don't just look in the window there is more inside! just talk to the staff
A search on the internet for wet rooms a product for Hardibacker boards appeared on the Topps Tiles web link was on the list so I had a look, the web page was very informative easy to navigate, plenty of products to browse.went on store locator and found it was local to me in Grimsby.
I mentioned the shop to my wife and we decided to visit the store.
when arriving there is a large free parking carpark, the frontage of the store was well signed, plenty of information about offers, discounts, interest free terms.
The large automatic doors opened, so we went in to a well laid out open plan showroom, the display of tiles on show boards with inspirational ideas was welcoming to us we didn't have a clue what would look right for us new wet room.
After investigating different layout of pattens, features, textures of the tiles we went for assistance to discuss how the Hardibacker product worked, a staff member who introduced himself as Jamie asked me if he could be of any assistance, so i informed him that we was planing to install a wet room upstairs, replace the bath with a shower but i was concerned about leakage through the ceiling, as this is a present problem that we have!.
Jamie explained that the product had been on the market for a number of years, he showed me a sample that had been in water for quite a number of years and had not dissolved or deteriorated, he in depth explained how to install the product if i was going to self install, he told me of on the Topps Tiles website the were many features on how to do projects, eg installation of a wet room, visualiser, photo gallery, on the drop down option in style and advice and what accessories eg TOPP-DEC 1 Wet Room Tray and fittings i needed to complete the project, these he showed me in the store as they had them in stock, all he needed was the room measurements eg floor space, width of floor joists and which way they run, hight of room, door size, window measurements, he then promptly began to work out an estimated price for the quote, i was very impressed from then on how my customer experience was handled.
That night my wife and i was planing what tiles would look right with the design I had decided.
The next day My son and I went to collect the Hardibacker boards 24x12mm for walls and 5x6mm for floor, I asked to speak to Jamie as he had dealt with my enquiry, but he was unavailable to see at the time, another young lady assistant manager assisted and with the purchase and directed me to the collection point, these boards are 1200X800 made of a concrete material and are reasonably heavy. the assistant manager and another assistant whom was also a lady began to help load up my van, i said my son and I would be fine but they continued to assist many thanks for the help ladies.
The following day My son and I went back to the store to place a order for the floor and wall tiles, after looking around we saw a product called Warm Up underfloor heating, so we went to enquire about it Jamie was in store and explained how it worked, the remote functions, wifi operations app usage on phone, and it links up to a combo heater to operate timers, temperature and other functions impressive pice of technology, as it was a bank holiday he was unable to give an exact price for this and promised to contact head office for an exact price, i said that would be fine thank you.
Because there is many items that i require i asked would it be ok for him to organise a exact price for all that i need, not a problem he said.
For the record Topps Tiles store was a great shopping experience from the start, all the staff were professional, helpful, knowledgeable, welcoming, a trust of honesty, no pushy sales tactics just ask what do i need for the project and they told you exactly.
if your on a budget very reasonable prices highly recommend this store.
Date published: 2018-05-28