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Topps Tiles Website Terms and Conditions of Supply

This page (together with our Privacy Policy, Terms of Website use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated 31/07/2016.

These Terms, and any Contract between us, are only in the English language.

  1. INFORMATION ABOUT US
    1. We operate the website www.toppstiles.co.uk. We are Topps Tiles (UK) Ltd., a company registered in England and Wales under company number 04781209 and with our registered office at Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Our main trading address is also Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Our VAT number is 453 1542 68.
    2. Contacting us if you are a consumer:
      1. To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to visit our Refund Request Form. You can also email customerservices@toppstiles.co.uk and we will e-mail you by return to confirm we have received your cancellation. You can also contact our Customer Services team by telephone on 0800 783 6262 or by post to Customer Services, Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
      2. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0800 783 6262 or by e-mailing us at customerservices@toppstiles.co.uk
      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    3. Contacting us if you are a business. You may contact us by telephoning our Customer Service team at 0800 783 6262 or by e-mailing us at customerservices@toppstiles.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.
  2. OUR PRODUCTS
    1. All images, descriptive matter, specifications and advertising of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Furthermore, due to the bespoke nature of some of our products, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary. Please also note that tiles are created in batches and some shade variation may occur between batches.
    2. We also advise you to buy tiles, borders and decors from the same range as these may be sourced from different suppliers which might result in variations.
    3. Please check your tiles carefully prior to fixing for shade variation, which may include dry laying. If you are not happy with the shade of your tiles, we cannot accept responsibility once they have been fixed; fixing to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered.
    4. The packaging of the Products may vary from that shown on images on our site.
  3. USE OF OUR SITE
    Your use of our site is governed by our Terms of Website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
  4. HOW WE USE YOUR PERSONAL INFORMATION
    We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
  5. IF YOU ARE A CONSUMER
    This clause 5 only applies if you are a consumer.
    1. As a responsible retailer, we are aware than minors may incorrectly use tools or other DIY products. We do not knowingly sell to children and orders may only be placed by persons 18 or over.
  6. IF YOU ARE A BUSINESS CUSTOMER
    This clause 6 only applies if you are a business.
    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
    2. These Terms and any document expressly referred to in them OR our Privacy Policy, Terms of Website use and Website Acceptable Use Policy constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy, Terms of Website use and Website Acceptable Use Policy.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
    3. We will send you confirmation of your order in writing but this will not constitute acceptance of your order. Our acceptance of the order occurs when the Products are despatched from your local Topps Tiles store, or our warehouse, to you, or you collect the order. The Contract between us will only be formed when the Products are despatched or collected. Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will be bought to your attention before we accept your order and we will give the option to cancel it.
    4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail or phone and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  8. OUR RIGHT TO VARY THESE TERMS
    1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
    2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
    3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
      1. changes in relevant laws and regulatory requirements
      2. changes in Topps Tiles internal policies and procedures
    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
  9. YOUR CONSUMER RIGHT TO CANCEL AND REFUND
    This clause 9 only applies if you are a consumer.
    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.2(a). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
    2. However, this cancellation right does not apply in the case of:
      1. any Products which become mixed inseparably with other items after their delivery
      2. any Products which have been opened, for example grout or adhesive, unless faulty
    3. Your legal right to cancel a Contract starts from the date of acceptance as provided for in clause 7.3, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
      Your Contract End of the cancellation period
      Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
      Your Contract is for either of the following:
      • one Product which is delivered in instalments on separate days.
      • multiple Products which are delivered on separate days.
      The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
    4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to visit our Refund Request Form. You can also email customerservices@toppstiles.co.uk and we will e-mail you by return to confirm we have received your cancellation. You can also contact our Customer Services team by telephone on 0800 783 6262 or by post to Customer Services, Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. We will contact you to arrange a suitable time for collection;
      1. unless the Product is faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
    5. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  10. YOUR ADDITIONAL RIGHT TO CANCEL AND REFUND
    1. We will permit you to cancel a Contract at any time prior to despatch from a Topps Tiles store or warehouse. Should you wish to cancel in accordance with this clause, please visit our Refunds Request Form. This right in addition to your statutory right to cancel in accordance with clause 9.
  11. REFUNDS & RETURNS
    1. A 'Return' is classified as occurring after the 14 day cancellation period calculated in accordance with clause 9.3 has expired.
    2. You can return any resalable Products to us within 60 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded, or individual tiles with an RRP of £10+ each. You must return the Products to a Topps Tiles store along with a receipt as proof of purchase and a refund will be made via the original method of payment. Topps Tiles reserve the right not to refund if the Products are deemed as not being in a resaleable condition, if there is no proof of purchase, or if the Products are returned after the 60 day period. We aim to process all refunds within 10 working days.
    3. If you cannot get to one of our stores, you can return the Products at your own expense to our Head Office in Leicester. Our address is Online Customer Returns, Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Refunds will only be processed once the Products have arrived with us and we have inspected their condition and deemed them to be suitable for resale. Original delivery charges will not be refunded. We aim to process all refunds within 10 working days.
    4. Any free gifts or Products comprising of an offer (eg 3 for 2) must also be returned.
    5. Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced on standard delivery at our cost either by delivering into store or having another delivery sent out to you.
    6. You can return any Products to any Topps Tiles store for an exchange. If the requested Products are not in stock at the time of the exchange, the store will do their utmost to source these for you.
    7. Our When It's Gone It's Gone online exclusive products are excluded from the 60 day return policy however this does not affect your statutory rights.
  12. DELIVERY
    1. During our checkout process, your order will be automatically assigned to your nearest store to fulfil although you can opt to change this to one of the next five nearest, as well as selecting a store colleague (if applicable). The store will contact you within 24hrs of order placement to arrange delivery, or to advise of a collection date.
    2. Standard Delivery Costs and Timescales are as follows:
      1. Delivery on standard online orders under £250 is charged at £20
      2. Delivery on online orders over £250 are free of charge
      3. For stocked Products, standard delivery usually takes under four days, although this is a guideline only
      4. Some of our Products are ordered specially for you so they will take longer - the length of time is dependent on the supplier
      5. Delivery timescales for each item are on the delivery information tab on the individual product pages
    3. If you request Express Delivery, Express Out of Hours, or Weekend Delivery you will not be asked to select a store. The order will be sent to our Customer Services team who will check stock in your area and allocate the order to the appropriate store who can fulfil the order within the timescales. The store will contact you within 24hrs of order placement to arrange delivery, or advise of a collection date. Express Delivery, Express Out of Hours and Weekend Delivery are dependent on stock levels.
    4. Special Delivery options:
      1. Express Delivery - this costs £20 on orders over £250, and £40 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 7am-6pm.
      2. Out of Hours - this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are between 6pm-7am.
      3. Weekend Delivery - this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are 24hrs a day. Orders placed after 11am on Fridays will not be delivered until the following weekend.
      4. Express Out of Hours - this costs £40 on orders over £250, and £60 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 6pm-7am.
    5. You must make all arrangements necessary to take delivery of Products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and will be liable to pay us for all costs we incur.
    6. Do not book a tiler or any other tradesperson until you have received your order. Topps Tiles are not liable for any financial loss to you incurred through late or incorrect delivery.
    7. Please note that any delivery to postcodes starting DUBLIN, GY, HS, IM, IV41, IV42, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KA27, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE will incur a higher delivery cost which is based on your exact location and the Products contained within the order. Please call Customer Services on 0800 783 6262 to arrange, or email customerservices@toppstiles.co.uk.
    8. Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
  13. INTERNATIONAL DELIVERY
    1. Unfortunately, we do not delivery to addresses outside the UK.
    2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  14. PRICE OF PRODUCTS AND DELIVERY CHARGES
    1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 14.5 for what happens if we discover an error in the price of Product(s) you ordered.
    2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. If a price increase or decrease has come into effect between placing the order and collecting it or taking delivery of it, the original price you paid must still be honoured.
    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please check clause 11.2.
    5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      1. If a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
      2. if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  15. HOW TO PAY
    1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa Credit and Debit, Maestro, Solo, Mastercard, American Express.
    2. Credit is provided by Ikano Bank AB (publ) and is available subject to status to UK residents aged 18 or over.
      Topps Tiles (UK) Limited acts as a credit broker not a lender and only offers credit products for Ikano Bank AB (publ). Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch of Ikano Bank AB (publ) which is registered with branch number BR016253. The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham NG2 3DQ. Minimum spend of £400, of which the deposit must be a minimum of £50. Initial deposit payment must be made via chip and pin debit card. Credit term is for 12months only. Interest Free Credit is not available through Trade Accounts. Products purchased through Interest Free Credit cannot be exchanged, but can be refunded. Interest Free Credit is not available for online orders and is only available in selected stores.
  16. SAMPLE ORDERING
    1. You can order up to six samples in any one transaction on the website. Please note you may not add multiple samples of the same tile.
    2. Topps Tiles reserves the right to cancel multiple sample orders from the same customer, which may be identified by name, address or payment method used.
    3. Samples are charged at the price per individual tile.
    4. Delivery on all sample orders is free of charge. Sample orders can generally be sent to all areas of the UK but if the sample is too large (ie over 20x20cm) we may not be able to fulfil the order and may have to cancel and refund. You will be notified by phone or email in this instance.
    5. When an order contains only samples, the order is fulfilled by our central warehouse. When a standard order contains samples, the order is fulfilled by your local store and the sample tiles will be received as part of the large order.
    6. To return any sample tile you must take it back to store within 60 days of purchase along with a receipt as proof of purchase, and you will be entitled to a full refund. Please note we do not offer refunds on cut sample tiles. If your sample has arrived damaged, please email customerservices@toppstiles.co.uk or call 0800 783 6262 to arrange a refund or replacement.
    7. Sample orders are despatched by 2nd Class Royal Mail, or via courier service if the sample is too large to post.
  17. MANUFACTURER GUARANTEES
    1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
    2. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  18. OUR LIABILITY IF YOU ARE A BUSINESS
    This clause 18 only applies if you are a business customer.
    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
    2. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. defective products under the Consumer Protection Act 1987.
    3. Subject to clause 18.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    4. Subject to clause 18.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  19. OUR LIABILITY IF YOU ARE A CONSUMER
    This clause 19 only applies if you are a consumer.
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. defective products under the Consumer Protection Act 1987.
  20. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  21. COMMUNICATIONS BETWEEN US
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. If you are a consumer you may contact us as described in clause 1.1.
    3. If you are a business:
      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  22. OTHER IMPORTANT TERMS
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
    9. To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Topps Tiles is a registered member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.
    10. If you are not entirely satisfied with your purchase please contact our Customer Services department at Customer.Services@ToppsTiles.co.uk or by calling 0800 783 6262. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.The ODR Platform can be accessed here: http://ec.europa.eu/odr
  23. OWNERSHIP OF RIGHTS
    1. All rights, including copyright, in this website are owned or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
  24. DATA PROTECTION
    1. Topps Tiles PLC is part of the Topps Tiles (UK) Ltd group of companies. Topps Tiles (UK) is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws. Topps Tiles (UK) Ltd and its Group Companies will use your personal information in order to inform you of its offers, news and new brochures and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
    2. Topps Tiles (UK) Ltd may share your information with other Companies in our group and other organisations who are our business partners. We or they may contact you by mail, telephone, SMS, fax or email to let you know about any Products, services or promotions which may be of interest to you.
    3. The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Topps Tiles (UK) Ltd is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner's Office at House Lane, Wyecliffe Water, Wilmslow, Cheshire, SK9 5AF, tel. 01625 545745.
    4. These principles for processing data are:
      1. Personal data must be processed fairly and lawfully.
      2. Personal data must be obtained only for specified and lawful purposes.
      3. Personal data must be adequate, relevant and not excessive.
      4. Personal data must be accurate and kept up to date.
      5. Personal data must not be kept longer than necessary.
      6. Personal data must be processed in accordance with the rights of data subjects.
      7. Must have measures against unauthorised or unlawfully processing of personal data.
      8. Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent.
  25. PROMOTIONS
    1. Trade Roadshow Terms and Conditions:
      1. All offers are available to registered Topps Tiles traders only. Discounts on the night are on specified brands only and are in addition to standard trade discount. Tiles are not included in the offers. Discounts cannot be used in conjunction with any other offer, including exclusive trade offers received via SMS, email or post. Free 400 points offer is available to all trade customers registered with Topps Tiles Trade Rewards+ and will be added to the customer's points balance within 7 days of attending the Roadshow. Topps Tiles Trade Rewards+ points will be earned against purchases on the night as normal - separate T&Cs apply, ask in store or see online for details. All discounted products are while stocks last instore on the night. Tickets for our charity raffle can be purchased on the night for £5 per strip of 5 tickets. Winning tickets will be picked at random and announced on the evening. The decision of the promoter in relation to any aspect of the promotions or Prize Draw is final and binding on all entrants. *20% discount is available on selected Topps Tiles tools and accessories only. † Full terms and conditions for the challenges are available on the night - please ask for more information. Promoter: Topps Tiles(UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU. Registered in England 4781209. Our chosen charity is Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604).
    2. Trade Training Days Terms and Conditions:
      1. To be eligible to attend a Training Day you must be a registered Topps Tiles Rewards+ Trader. Minimum spend thresholds apply. All Training Days are provided by a third party and Topps Tiles are not responsible for nor give any warranty in relation to the accuracy of any of the material and information provided. Topps Tiles assume no liability for any claims, cost or losses incurred by you or any third party which may arise from your reliance on the materials and information provided by the third party at the Training Day. Furthermore Topps Tiles is not responsible for availability of the Training Days and in relation to any losses and expenses incurred in the event of cancellation.
    3. Terms and Conditions for 'Up to Half Price Sale' Promotion at Topps Tiles & Topps Tiles Boutique
      1. Promotional offer entitles customers to a set discount off a product's previous price.
      2. Select products only in the Topps Tiles range are included in this promotion and the level of discount applied to each product may vary.
      3. Offer available whilst stocks last.
      4. Discount cannot be used in conjunction with any other offer, excluding Trade Discount and '5 for 4'.
      5. Any orders or deposits placed on products featured in the 'Up to Half Price Sale' promotion must be collected on or before 2nd January 2019.
      6. Prices on marketing material correct at time of print, errors and omissions excepted.
      7. Images on all marketing material are for illustrative purposes only.
      8. Promotional offer available at all Topps Tiles & Topps Tiles Boutique stores.
      9. Promotional offer available online at www.toppstiles.co.uk. Discount will automatically be applied at the checkout process of the transaction.
      10. 'Up to Half Price Sale' promotion to run in Topps Tiles stores and online from Wednesday 12th September 2018 to Tuesday 18th December 2018 (inclusive).
      11. Underfloor heating 'Lowest price ever' is based on pricing history of Warmup Prowire and Promat.
      12. Promoter reserves the right to amend, refuse or withdraw the offer at any time.
      13. The promoter is Topps Tiles UK LTD, Thorpe Way, Grove Park, Leicester, LE19 1SU.
    4. Sample Service 10% Off Grouts and Adhesives Offer:
      1. This email offer entitles the customer to 10% off their purchase of all grouts and/or adhesives in a single transaction, upon presentation of the voucher in store on paper or on the screen of their phone/tablet. Customers can also redeem the offer online by entering the offer code at checkout stage. Offer can only be used once per email received. Offer available while stocks last. Discount cannot be used in conjunction with any other offer. Voucher can be used on top of trade discount. Check your email for the expiry date of the offer. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter is Topps Tiles (UK) Ltd, Thorpe Way, Grove Park, Leicester, LE19 1SU, Registered in England No. 4781209.
    5. Terms & Conditions of Free BAL Protective Sealer
      1. Free bottle of BAL Protective Sealer will be provided per customer with purchases of tiles from selected Topps Tiles ranges only.
      2. Offer only applies to 1 litre bottles. Excludes 2.5 litre bottles.
      3. A minimum of 1m2, of the nominated products, must be purchased to entitle the customer to the free bottle.
      4. Customers will receive an additional 1 litre bottle for every 10m2 purchased.
      5. Sample purchases are excluded from the offer.
      6. Offer available at all Topps Tiles, Topps Tiles Boutique stores and online
      7. Offer valid Friday 24th to Monday 27th November 2017 inclusive.
      8. Offer available on all RUBI products available in store or any orders placed in store or online during these dates. Offer valid in Topps Tiles and Topps Tiles Boutique stores and on the Topps Tiles website.
      9. Offer available while stocks last. Valid in conjunction with Trade discount but not in conjunction with any other Topps Tiles offers. Promoter reserves the right to refuse or withdraw the offer at any time.
      10. The promoter is Topps Tiles (UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU.
    6. Terms & Conditions of £10 off RUBI TVH Super Pro Viper Blade: Voucher can only be redeemed when the registered Topps Tiles Trader purchases a RUBI TVH Super Pro Viper Blade (Item No: 632606). Discount is valid on inc VAT price. Quoted price of £39.98 inc VAT is only available to recipients of the email and/or SMS and upon presentation of the voucher email or SMS instore or upon use of the code online. Only one voucher can be applied per product. Offer can be used in any Topps Tiles or Topps Tiles Boutique store, or online at toppstiles.co.uk/trade by using the code at checkout stage. Offer only available while stocks last. Can be used in conjunction with Trade discount but not in conjunction with any other Topps Tiles promotions. Offer valid until 26th March 2018. Voucher has no cash value and cannot be resold. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter is Topps Tiles (UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU.
  26. COMPETITIONS
    1. Community Spaces Entries:
      These terms and conditions apply to the Topps Tiles Tile Transformations competition ("the competition") run by Topps Tiles ("the company"), and by entering themselves into the competition, entrants will be deemed to have read and accepted these terms and agree to be bound by them. Those who do not agree will not be entered into the competition.
      1. The objective of the competition is for entrants to nominate a community space they are involved with, alongside a brief account of why their space is deserving of a prize and a photograph of the space, via the Topps Tiles competition page [here].
      2. This competition is open only to residents of the UK aged 18 years or over. Employees of the company, their families or anyone else associated with this competition or its operation are not allowed to apply.
      3. Please do not submit duplicate applications, only one donation will be made to any organisation, if successful, in any 12 month period.
      4. All information detailing how to enter this competition forms part of these terms and conditions. It is a condition of entry that all rules are accepted as final and that the entrant abides by these rules. The decision of the company is final, and no correspondence will be entered into after the decision. Submission of an entry will be taken as acceptance of these terms and conditions.
      5. The winning entries will be determined by the company, and the winning entrant will be contacted within 30 days of entry submission
      6. The final decision is binding and no correspondence will be entered into. The company reserves the right, at any time, to verify the validity of entries and entrants and to disqualify anyone who submits an entry that is in breach of the rules, or those that do not comply with content restrictions (defined below).
      7. CONTENT RESTRICTIONS: Entrants must not include any of the following content in any entry: i. pornography, adult-oriented content or any other sexually-explicit material; ii. explicit language or content, images of violence, or promotion of illegal activities; iii. content which infringes intellectual property rights or laws; iv. content which is defamatory or maliciously false; v. content which brings or is likely to bring the company, its website or Topps Tiles into disrepute; vi. material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other basis; vii. content owned by any party other than the entrant or the company (e.g. recorded music; pre-produced video, etc.); viii. material that is unlawful, or which may constitute a criminal offence including (without limitation) the Communications Act 2003, Malicious Communications Act 1988 or any other legislation in force during the competition. Any entry that does not comply with these content restrictions, in the sole discretion of the company, will be disqualified from the competition.
      8. By entering the competition and submitting an entry, every entrant:
        1. confirms that the community space or project that he/she nominates is a not-for-profit organisation, or has charitable status
        2. confirms that he/she has all necessary rights and authorisations to submit it and the express permission of all individuals, content and materials embodied or featured in the entry to submit it for possible use as provided for in these terms (and will procure that any individual featured will enter into an appropriate image release where necessary)
        3. agrees that his/her entry does not otherwise violate Topps Tiles Terms of Use or infringe the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity
        4. grants to the company the perpetual and unlimited right and license to use, license, edit, modify, duplicate and/or create derivative works from the winning entries throughout the world and in perpetuity, including, but not limited to, the right for the promoter to publish, display, broadcast, distribute, reproduce, perform, create derivative works from and otherwise use the entry via the internet or any other interactive media, on television, in print and/or any other media currently existing and hereafter developed and without limitation and without further payment or compensation to the entrant following the delivery of the prize, or his/her heirs and successors, i. on its own or as part of any audio-visual or other production; ii. to advertise any of Topps Tiles' products; iii. for any other purpose whatsoever
        5. any works showcased on the site as winners will nonetheless be credited to those who submit them, highlighting their ability to produce winning entries, the size of which is at the company's discretion.
      9. Entrants agree that the company will be entitled to edit entries as it deems fit in accordance with current advertising regulations and will not be obliged to make any use of any part or all of a entry.
      10. Entrants are solely responsible for Internet connectivity, software and/or hardware that may be required in order to create and/or submit any entry.
      11. All entries must be received via the Community Spaces webpage
      12. Only one entry per person. No purchase necessary. Illegible, incomplete or corrupt entries will not be accepted. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties.
      13. The prize consists of £1,500 to spend on tiles.The prize does not include the fixing or fitting of any products. Prizes are to be collected from a store.
      14. The company reserves the right to substitute the prize (or any portion thereof) with one of comparable or greater value at its sole and absolute discretion. The winners are fully responsible for any and all applicable taxes in respect of the prize (including, where appropriate, import duty). All costs and expenses associated with receipt of the prize and any use not specified in these Terms and Conditions as being provided including, but not limited to, any and all expenses incurred by accepting the prize, are the sole responsibility of the winners.
      15. By entering into the competition, the winners agree to participate in publicity following the competition, should it be required. This may include use of their name and image in online and offline publicity, communications, and in any other media worldwide without any fee being paid.
      16. Entrants agree that by entering the competition their personal details may be stored and otherwise processed by the company for the purposes of administering the competition and for the marketing and sending of other special offers where you have consented to receive the same.
      17. The company may refuse to provide the prize in the event that an entrant fails to satisfy the eligibility requirements under these terms, or has committed or is alleged to have committed any act of fraud or dishonesty, or is in breach of any of these terms.
      18. The promoter is: Topps Tiles (UK) Ltd, registered office Thorpe Way Grove Park, Leicester LE19 1SU
    2. Topps Tiles 'Win With HardieBacker; Win a Trip to New York Competition - Terms & Conditions
      These are the rules which apply to your participation in the Topps Tiles 'Win With HardieBacker' Win a trip to New York Competition. By submitting your entry, you agree to these rules:
      1. The promoter is: Topps Tiles (UK) Ltd, registered office Thorpe Way Grove Park, Leicester LE19 1SU. Company number 04781209.
      2. The competition is sponsored by James Hardie Building Products Ltd. (manufacturer of HardieBacker) but all decisions relating to the competition shall be made by the promoter Topps Tiles (UK) Ltd.
      3. This competition is open to registered Topps Tiles Traders aged 18 or over, excluding employees of Topps Tiles (UK) Ltd or James Hardie Building Products Ltd., their immediate family, or any other person or company associated with the competition.
      4. To enter the competition you must login to the Topps Tiles Trade website using your Trader ID/Mobile Number/Email Address and answer the competition question (here: https://www.toppstiles.co.uk/newyork)
      5. Contact details submitted will only be used for the purpose of informing the winner and issuing the prize and will not be used for Marketing unless prior consent has been given.
      6. The competition will run from 9th August 2018 to 9th October 2018 inclusive and will close at 11.59pm on the 9th October 2018.
      7. The winner and runners up will be drawn at random from entrants who correctly answered the question and will be notified within 28 days of the competition ending using the contact details provided.
      8. Maximum of one entry per registered Topps Tiles Trader.
      9. Late, invalid or incomplete entries will not be considered, and we accept no responsibility for lost entries or missing contact details. Ineligible or fraudulent entries will not be entitled to receive a prize. Topps Tiles shall have no liability for entries which are delayed or are not received as a result of any network, computer hardware or software failure of any kind nor for any loss or damage arising from the use of its website, malware, computer viruses or the like.
      10. The first prize is for one registered Topps Tiles Trader to win a trip to New York for 2 people including 4 nights' 4* accommodation, return flights for 2 people (UK Airport) and £800 of spending money on a pre-paid credit card.
      11. The exact nature of the flights and accommodation can be arranged between the winner and James Hardie and are subject to the maximum costs of £1000 total for accommodation and £1200 total for flights.
      12. The trip must be taken within six (6) months of notification or the prize will lapse.
      13. It will be the winner's or (if applicable) their travelling companion's responsibility to take out at their own cost all relevant insurance (including but not limited to health and travel insurance) which may be required or prudent to be taken. All insurance, and other expenses, unless otherwise stated, are costs for the winner and are not provided as part of any holiday prize.
      14. The Winner and any travelling companion must be in possession of a valid passport for the duration of the prize holiday. All entry visas, ESTA forms, and/or travel documents are the sole responsibility of the winner including visa costs if applicable. The Promoter and Sponsor shall not be responsible for ensuring the winner or travelling companion's ability to travel nor for any additional costs incurred should entry be refused.
      15. Once confirmed in writing, travel dates and names of those traveling are not changeable.
      16. The promoter and sponsor are not responsible for any delays in travel and in the event of the trip being delayed or cancelled by virtue of any reason outside the control of the Promoter or Sponsor or due to the winner or any travelling companion being unable to travel and there shall be no obligation upon the Promotor or Sponsor to recompense the winner and or travelling companions or provide an alternative arrangements in such circumstances.
      17. If preferred, the first prize winner may choose to receive £3000 cash on a pre-paid credit card instead of the holiday prize. The prize is not transferable.
      18. Additionally, 50 runners up will receive a limited edition James Hardie hoodie.
      19. If the winner and runners up cannot be contacted or do not claim the prizes within 14 days of notification, we reserve the right to offer the prizes to another entrant.
      20. Entry into the Promotion is at the entrant's sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter's liability resulting from its negligence or fraud.
      21. The decision of the promoter is final and no discussion will be entered into.
      22. We reserve the right to amend these terms and conditions or to cancel, alter or amend the competition or prize due to any circumstances that arise beyond our control.
      23. The competition and these terms and conditions will be governed by English law and the exclusive jurisdiction English courts.
    3. Topps Tiles Trade September Competition #nightonthetiles Terms & Conditions

      1.By entering the Promotion, entrants agree to be bound by these Terms & Conditions

      2. The promoter is Topps Tiles Trade Company Limited, a company incorporated in England with company number 4781209, whose registered office address is: Topps Tiles (UK) Ltd,
      Thorpe Way Grove Park, Leicester, LE19 1SU

      Agency: FAO Topps Tiles Team, Bright, 5 Highfield Road, Edgbaston, Birmingham, B15 3ED (“Promoter”).

      3. The Promotion will commence on Tuesday 18th September 12:00 (GMT). The closing date for receipt of entries is Sunday 23rd September 23:59 (GMT) (“Closing Date”).

      4. The Promotion is open to individual's resident in the United Kingdom and Republic of Ireland aged 18 or over who have a Facebook account (an “Eligible Participant”).

      5. The Promoter assumes that by using Facebook and/or entering the Promotion (and the individual warrants that) they are aged 18 or over.

      6. An individual is prohibited from entering the Promotion in their role as an employee of any company or organisation, or on behalf of any company or organisation, excluding employees and their immediate families of The Promoter ("Topps Tiles Trade") its agent(s) ("Bright") or anyone professionally connected with this Competition.

      7. The Competition will give an entrant a chance to win a beer and snacks bundle. Participants must be 18 or over. Please drink responsibly.

      8. The Prize is not transferable and there is no cash alternative. The Promoter reserves the right to substitute the Prize with product(s) of equal or greater value at any time.

      9. The Prize or any promotional item(s) must not be auctioned or resold. The Promoter reserves the right to refuse to accept further entries under the Promotion if it becomes aware of the reselling or auctioning of the Prize or any promotional item(s).

      Entry

      10. An Eligible Participant will be automatically entered into the Promotion if they comment on the following post ‘Send us a pic of your favourite tiling job for a chance to #WIN a #NightOnTheTiles on us! T&Cs apply.' T&Cs apply. Terms and conditions found at https://www.facebook.com/ToppsTilesTrade/

      11. Only one Entry can be made per Eligible Participant; additional entries made by the same Eligible Participant will not be accepted.

      12. All valid Entries will be entered a prize draw for a chance to win the Prize. A single prize winner will be chosen at random from all qualifying entries within three days of the Closing Date.

      13. The prize winner will be notified by a private message from the Topps Tiles Trade Facebook page within three days of the Promoter's selection (“Notification Post”).

      14. The winner must be willing to participate in associated publicity.

      15. The prize winner must contact the Promoter within five days of the date of the Notification Post to claim the Prize (“Winner Confirmation”). If the prize winner fails to claim the Prize, they will forfeit the Prize and another valid Entry will be drawn.

      16. The Promoter will arrange for the Prize to be delivered to the prize winner once the winner has provided the necessary contact details.

      17. An Entry must be made via Facebook in English and must adhere to the entry mechanic. Any Entry that does not contain the information required above will be an invalid entry and will not be entered the Promotion. The Promoter reserves the right and has complete discretion to disqualify any Entry deemed unsuitable, inappropriate, explicit or offensive.

      18. Third party entries or entries from ‘fake' accounts used for competition entry, will not be accepted.

      19. The Promoter and the agent(s) are not liable for any additional costs.

      20. The Promoter accepts no responsibility for any technical difficulties due to lack of network coverage, operator or network error, or for any other reason beyond its control. No responsibility can be accepted for any difficulties in entering the Competition or any entries delayed or corrupted. Numerous factors outside the control of the Promoter may interfere with the operation of the websites. The Promoter does not therefore guarantee continuous uninterrupted or secure access to websites.

      21. No purchase necessary.

      22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this Competition or accepting or using the prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

      23. All registrants will require internet access and a valid email address to claim their Prize.

      24. The Promoter cannot be held responsible for the failure to fulfil the obligations of any of the third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect on entrants of any such failure.

      25. Entries that do not comply with these terms and conditions will not be valid.

      Promoter: Topps Tiles Trade (UK) Ltd, Thorpe Way Grove Park, Leicester, LE19 1SU Registered in England 4781209

      26. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

      27. Once, the entry has been submitted, Topps Tiles Trade have the right to contact the entrant and inform you of special offers and promotions

      28. Prior competition submission, the entrant must read the full T&Cs. By submitting your entry, you are agreeing to our T&Cs.

      Agency: FAO Topps Tiles Trade Team, Bright, 5 Highfield Road, Edgbaston, Birmingham, B15 3ED

  27. Defence Service Discount - To claim your exclusive discount, simply show your in date Blue Light Card, Defence Privilege Card or MOD90 Armed Forces Card. A 10% discount will be applied to the total transaction value. This offer can be redeemed at all Topps Tiles and Topps Tile Boutique stores, but cannot be redeemed online, applied to 'Reduced To Clear' products or used in conjunction with any additional offers or discounted promotions. The 10% discount can only be applied once per transaction. Discount cannot be used towards any trade discount sale when using a trade cash or credit account. All purchases are subject to the Topps Tiles standard terms and conditions. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter Topps Tiles PLC, Thorpe Way, Grove Park, Leicester, LE19 1SU.
  28. Interest Free Credit
    Credit is provided by Ikano Bank AB (publ) and is available subject to status to UK residents aged 18 or over. Topps Tiles (UK) Limited acts as a credit broker not a lender and only offers credit products for Ikano Bank AB (publ). Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch of Ikano Bank AB (publ) which is registered with branch number BR016253 (FCA: 409120). The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham NG2 3DQ. 12 month credit terms require a minimum spend of £400, 24 months £800 and 36 months £1,200 of which, for all terms, the deposit must be a minimum of £50. Initial deposit payment must be made via chip and pin debit card. Credit terms available are for 12, 24 or 36 months and are available in all Topps Tiles stores only across the UK from Tuesday 12th April 2016. Products purchased through Interest Free Credit cannot be exchanged, but can be refunded. Interest Free Credit is not available for online orders. See online for full terms and conditions. Topps Tiles (UK) Limited is authorised and regulated by the Financial Conduct Authority (firm reference number 738067). Registered address: Thorpe Way, Grove Park, Leicester, LE19 1SU.
  29. Terms and Conditions of 'Trade BULK Deals' Promotion at Topps Tiles and Topps Tiles Boutique
    1. Trade BULK Deals are available at all Topps Tiles and Topps Tiles Boutique stores where the discount will automatically be applied to the transaction at the till.
    2. Trade BULK Deals are not available online.
    3. Trade BULK Deals can only be redeemed by a registered Topps Tiles Trade customer present in store and entitles Topps Tiles Trade customers to the discount when the stated quantity of the relevant product(s) is met in one transaction.
    4. Trade BULK Deals are available while stocks last.
    5. Trade BULK Deals are valid until the date stated on the latest marketing material.
    6. Trade discount and other Topps Tiles promotions do not apply to products comprised within the Trade BULK Deal.
    7. Prices on marketing material correct at time of print, errors and omissions excepted.
    8. Images on all marketing material are for illustrative purposes only.
    9. The promoter reserves the right to amend, refuse or withdraw the offer at any time.
    10. The promoter is Topps Tiles (UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU.
  30. TILE TALK Terms and Conditions
    1. The Free Prize Draw is open to customers (if you have purchased or not) of Topps Tiles stores who are residents of Great Britain and aged over 18, excluding employees of Topps Tiles, their immediate family and any other person or business that is associated with this promotion.
    2. For a chance to win please complete the entire survey via www.TILETALK.co.uk or online via www.TileTalkOnline.co.uk by 23:59:59pm on the final day of the month. The prize draw for the next month will be open at 00:00:01 on the first day of the month. Entry can be made via the email link, QR code, eReceipt link, Topps Tiles website or the URL above.
    3. Entrants must opt in to enter the Prize Draw.
    4. Entry is dependent on full completion and submission of your contact details within the Prize Draw period.
    5. The prize is 1 x £250 cash, for each month of the promotion. This will be paid directly in to a UK bank account or via a cheque, depending on the winners' preference, within 14 days of notification.
    6. Only one prize per person per month. Only one entry per person per month will be accepted. No third party entries will be accepted.
    7. Winners will be selected in a random draw conducted monthly, from all valid entries.
    8. Winners will be notified by telephone or email within 7 days of the draw. Those not contactable within 72 hours risk disqualification and the awarding of the prize to a reserve entrant.
    9. Entry into the promotion is on the understanding and the acceptance of these terms and conditions. Any breach of these terms and conditions may result in a prize being forfeited.
    10. The data collected from the entry will be collected and processed in accordance with General Data Protection Regulations (GDPR)
    11. Topps Tiles reserves the right to void, suspend or cancel the promotion at any time where it is reasonable to do so.
    12. Our Privacy Policy can be viewed here. We will only use your information to contact you about the feedback you have given or to let you know if you have won the prize draw.
    13. If you are a trade customer and would like to unsubscribe from the survey email alerts then please contact your local store.
    14. If you are a retail customer and would like to unsubscribe from the survey email alerts then please email customerservices@toppstiles.co.uk

Consumer Terms and Conditions

  1. Application of conditions of use
    1. By accessing or using any part of the website toppstiles.co.uk ("the Website") or submitting a form to become a registered user of the Website you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, you may not access or use the Website.
  2. Copyright, trademarks and database rights
    1. We own all intellectual property rights in and to the Website (including the database, design, text, graphics and layout) and the software used therein and in the name Topps Tiles ("the Mark") and you agree not to use or copy the same or any part thereof without our consent. In particular, you acknowledge that we own all rights, including trademark, servicemark and allied rights in and to the Marks.
  3. Disclaimer
    1. The trader details appearing on this website are provide by the traders themselves and we cannot be held responsible for any errors or inaccuracies in such information or for the suitability or quality of any services or goods supplied by them.
    2. The appearance of a listing in the Website does not imply our approval or recommendation of the tradesmen; and
    3. We accept no liability for any workmanship undertaken or any transactions which take place between you and any tradesmen listed on the Website.
  4. Feedback
    1. We invite feedback and reviews from customers who use the tradesmen listed on the Website.
    2. All reviews and comments submitted by you to us must be contributed in a responsible fashion and with respect.
    3. You warrant that any feedback or reviews submitted by you are:-
      1. a true and genuine reflection of the trader and the work undertaken;
      2. not defamatory in any respect;
      3. submitted on the basis that they are for publication and you hereby grant us an irrevocable licence to publish and reproduce on the Website any written material submitted by you.
      We reserve the right to remove any feedback or review which in our reasonable opinion does not comply with the above.
    4. You hereby undertake to indemnify us against all and any claims, expenses, demands and losses brought against us or suffered by us arising out of any written material submitted by you to us.
  5. Limitation of Liability
    1. We do not give any warranties in relation to the Website.
    2. We will use our reasonable endeavours to remedy faults in the Website.
    3. We will have no liability to you for any losses, damages or expenses arising from your use or inability to use or access the Website or from any action taken (or refrained from being taken) as a result of using the Website.
    4. Notwithstanding the above provisions of this clause, our liability will not be limited in the case of our fraud or for death or personal injury caused by our negligence.
  6. Validity
    1. If any provision in these terms and conditions are deemed or found by any competent court or authority to be invalid or not binding, we agree that such provision shall be severable from the rest of these terms and conditions which shall remain fully in force.
  7. Privacy Policy
    1. The information that you provide about yourself to us will only be used by us in accordance with our privacy policy. Please read the Privacy Policy carefully.
  8. Acceptable Use Policy
    1. Any posting by you on the Website must comply with our Acceptable Use Policy.
  9. Links
    1. Any links to other web sites and resources on this Website are to websites provided by independent third parties provide these sites and we are not responsible and shall not be liable for the availability or content of these outside resources.
  10. General
    1. These terms and conditions, together with the Privacy policy represent the entire terms agreed between us in relation to its subject matter.
    2. These terms and conditions shall be governed by English law.

Trader Terms and Conditions

  1. Application of conditions of use
    1. By accessing or using any part of the website, www.toppstiles.co.uk including the Topps Tiles Trader ("the Website") you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, you may not access or use the Website.
  2. Copyright, trademarks and database rights
    1. We own all intellectual property rights in and to the Website (including the database, design, text, graphics and layout) and the software used therein and the names and marks "Topps Tiles" and "Topps Tiles Trade" ("the Marks") and you agree not to use or copy the same or any part thereof.
    2. In submitting a photo, you are granting us a non-exclusive, perpetual, royalty free licence to reproduce, edit, modify, adapt and publish the photo(s) as we see fit. As the owner of the copyright, you will retain the copyright in your photo(s) and can continue to use them as you wish.
    3. Photos submitted should be your own and original and comply with the Topps Website Acceptable Use Policy.
  3. Disclaimer
    1. We do not make any representation or endorsement of the creditworthiness or value of any visitor to the Website who contacts you as a result of your entry on the Website.
    2. We accept no liability for any transactions which take place between you and visitors to the Website nor do we accept any responsibility or liability for any loss suffered by you or by any of your customers or any other person arising out of your entry on the Website, howsoever caused.
    3. You agree to indemnify us for any loss we suffer as a result of any action brought against us as a result of your entry on the Website, the material contained therein or any service or product supplied by you. We do not accept any liability for any feedback posted on the Website from people who engage you through the Website.
    4. You acknowledge that third parties may post comments and reviews on the Website with regard to the standard and quality of work undertaken by you and you will not hold us liable in respect of the content of such comments or reviews and we do not accept any responsibility or liability in relation thereto or for any direct or indirect loss or damage including reputational damage suffered by you as a result.
  4. Conditions
    1. You agree that any information you provide for inclusion on the Website is full and accurate and not misleading or untrue in any way.
    2. It is your responsibility to keep information up to date. You must only portray yourself as being affiliated or connected to any accrediting body, profession or association if your membership or qualifications are in date and still current.
    3. You must keep in force at all times valid public liability insurance cover, up to date membership of applicable trade bodies and such qualifications as required by law.
    4. Because of the nature of the Internet, errors and omissions do occur and we do not give any other warranties in respect of the service and the Website. In particular, you should not take the accuracy of the information for granted and we make no warranty that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. All implied warranties are excluded from this agreement to the extent that they may be excluded as a matter of law.
    5. You must not hold yourself out as being employed associated or otherwise accredited in any way by Topps Tiles.
    6. You are over the age of 18.
    7. You must not include any weblinks on the Website.
    8. You acknowledge that we have no responsibility to maintain the Website and we will not be liable for any business losses, lost data, lost profits or business interruption arising from your use or inability to use the Website.
  5. Reservations
    1. We reserve the right to expand, change or revise the Website at any time and it is acknowledged by you that we are not obliged to maintain the Website in any particular format or at all.
    2. If any provision in these terms and conditions are deemed or found by any competent court or authority to be invalid or not binding, we agree that such provision shall be severable from the rest of these terms and conditions which shall remain fully in force.
    3. We reserve the right to reject, remove and/or amend any information text graphics or other material submitted for inclusion on the Website and or posted by you for whatever reason and you agree that you will not hold us liable for any loss of whatsoever nature arising as a result. Content submitted or uploaded may be reviewed by us.
  6. Acceptable Use Policy
    1. Any posting by you on the Website must comply with our Acceptable Use Policy
  7. Privacy Policy
    1. The information that you provide about yourself to us will only be used by us in accordance with our Privacy Policy.
  8. Links
    1. Any links to other web sites and resources on this Website are to websites provided by independent third parties who provide these sites and we are not responsible and shall not be liable for the availability or content of these outside resources.
  9. Termination
    1. We reserve the right to terminate your access to the Website and remove any content relating to you without reason at any time.
  10. General
    1. We may transfer and/or assign our rights and/or our obligations under these terms and conditions and this will not affect your rights. You may not transfer any of your rights or obligations under these terms and conditions.
    2. If you breach these terms and conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms.
    3. These terms and conditions, together with the Privacy policy and Website Acceptable Use Policy, represents the entire terms agreed between us in relation to its subject matter.
    4. These terms and conditions shall be governed by English law.
    5. We will try to solve any disagreements quickly and efficiently. If you want to take court proceedings in relation to these terms and conditions you must do so in the United Kingdom.

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE JOINING THE TOPPS TILES REWARDS+ SCHEME.

 

TOPPS TILES REWARDS+ SCHEME

TERMS AND CONDITIONS

The Topps Tiles Rewards+ Scheme (Scheme) terms and conditions are set out below. If you have any queries in relation to these terms and conditions (Terms) please contact our Customer Services team. The Terms are also available to view online at http://www.toppstiles.co.uk/trade-loyalty/

The Scheme is operated by Topps Tiles(UK) Limited, Thorpe Way, Grove Park, Leicester, LE19 1SU (Company Number 4781209) ("Topps Tiles", "we" or "us").

References in these Terms to "Member", "you" or "your" shall mean the applicant for the Scheme. Where such applications are made by individuals in their capacity as an employee of a corporate or unincorporated entity, Limited Liability Partnership or other partnership such individuals shall be deemed to represent that they are authorised to accept these terms and conditions on behalf of such entity or organisation.

  1. GENERAL
    1. By registering for and/or participating in the Scheme you are confirming that you accept these Terms and that you agree to comply with them.
    2. The Terms along with Topps Tiles privacy policy (which can be found at http://www.toppstiles.co.uk/page62/privacy.html) shall govern the Scheme.
    3. We reserve the right to vary or amend these terms and conditions from time to time for legal, regulatory, business or policy reasons provided that we shall provide you with reasonable notice of such changes. In the event that you continue to participate in the Scheme following any such changes (either by accruing or redeeming Points) you shall be deemed to have accepted the varied or amended Terms.
  2. MEMBERSHIP REQUIREMENTS
    1. Members of the Scheme must:
      1. be a trade customer (whether corporate, partnership or sole trader) registered with a Topps Tiles Trade account.
      2. be resident in the United Kingdom;
      3. be aged 18 years or over.
    2. To benefit from the Scheme you must have registered with a Topps Tiles store. Topps Tiles accepts no liability or responsibility for any loss of Points that results from incorrect information provided by Members.
    3. Topps Tiles reserves the right to refuse to issue, withdraw or cancel any Member's Scheme membership (and cancel any Points on such Member's account) in the event that there is (or Topps Tiles reasonably believes there to be):
      1. any breach or attempted breach of these Terms by the Member and/or any of its employees;
      2. any abusive, aggressive or otherwise offensive behaviour by the Member and/or any of its employees towards Topps Tiles or its employees;
      3. any theft or fraud (or attempted theft or fraud) including supplying misleading or false information in relation to any Scheme application perpetrated by the Member and/or any of its employees;
    4. Topps Tiles may terminate any Member's Scheme Membership where the relevant Member does not use its Scheme account for a period of 1 year or more.
    5. Members may terminate their membership of the Scheme at any time by calling our Customer Services department. Upon termination of your membership, Topps Tiles shall close such Member's account and cancel any Points accrued on such account at the point of termination.
  3. MEMBERSHIP CARDS
    1. Upon registration for the Scheme, the member shall be issued with a Topps Tiles Rewards+ Scheme membership card (Membership Card) for use by the Member.
    2. The Membership Card shall remain the property of Topps Tiles at all times and must be returned to Topps Tiles at Topps Tiles, Thorpe Way, Grove Park, Leicester, LE19 1SU or to any Topps Tiles store upon termination of your membership for any reason.
    3. The rights afforded to Members under these Terms (including the right to redeem any Points on a Member's Scheme account) may be used by the Member only and shall be non-transferable to any other entity.
    4. Upon request by any Member, and upon being provided with such further details as Topps Tiles shall require, Topps Tiles shall issue additional cards to Members for use by its employees. Each employee shall be deemed to be authorised to use such additional Membership Card and redeem Points in accordance with the terms of the Scheme. Members shall be responsible for its employees' use of the Membership Card and Topps Tiles accepts no liability or responsibility for any misuse by any employees of the Member's Membership Card. The Member shall notify Topps Tiles should any additional card holder be no longer authorised by the Member to use the additional card.
  4. EARNING POINTS
    1. Members should present their Membership Card when purchasing goods in store or should login to their online Topps Tiles Trade account if purchasing online in order to collect Scheme points (Points).
    2. Points are available on all purchases made from Topps Tiles stores and online at toppstiles.co.uk/trade.
    3. Points will be calculated as follows:
      1. 2 Points shall be added to the Member's account for every £1 spent (excluding any payment made using redeemed Points) by the Member on each transaction:
        Spend on a transactionPoints
        £0 - £0.990
        £1 - £1.992
        £2 - £2.994
        £3 - £3.996
        £4 - £4.998
        etc.etc.
    4. Points will be credited to Members' accounts 24 hours after all goods comprised within any order (whether in store or online) have been collected by or on behalf of the Member or delivered as directed by the Member. Where only part of an order is collected or delivered points to the value of the part collection or delivery calculated in accordance with 4.3.1. will be credited to the Member's account 24 hours after Topps Tiles has processed any cancelation.
    5. Members will be eligible to earn Points for goods purchased using a Membership Card (as described in 4.1.) and for goods purchased by an end consumer using the Member's Trade Account. The Member must be fitting the goods purchased by the end consumer in order to be eligible to receive the Points.
  5. REDEEMING POINTS
    1. Points may only be redeemed by Members in Topps Tiles stores by presenting the Membership Card in store at the point of purchase to use against the purchase of products.
    2. The standard conversion rate is 1 point = £0.01p (GB Sterling).
    3. R+ products can be purchased by redeeming the exact number of points quoted for that product.
    4. If the Member wishes to purchase an R+ product but has insufficient points to meet the quoted points price, they may purchase the product by way of cash and points in which case the standard conversion rate detailed in 5.2. shall apply.
    5. Points must be redeemed or exchanged within 12 months from the end of the month during which the goods have been collected or delivered. This expiry period shall apply to any points earned from the 1st January 2018.
    6. Any payments for goods made using redeemed Points will not be eligible to accrue further Points.
    7. Points cannot be redeemed against online purchases.
    8. If a Member holds a trade credit account and that account has been suspended for whatever reason points cannot be redeemed until the suspension has been removed. Any points standing to the Member's account that by virtue of this clause are not redeemed or exchanged within the 12 months referred to in 5.5. shall be deleted from the Member's account.
    9. Topps Tiles shall be entitled to deduct Points from a Member's Scheme account where:
      1. Points are allocated to a Member's Scheme account in breach of these Terms or in error;
      2. any Points have not been redeemed within 12 months in accordance with clause 5.5.;
    10. Where products comprised within an order are returned for a full or partial refund the following shall apply:-
      1. Where the goods have been purchased by way of redeemed points the number of points equivalent to the value of the refund shall be credited to the Member's Scheme Account.
      2. Where goods have been purchased via cash or card and points, Topps Tiles shall be entitled to credit the amount of refund to the cash or card in priority to crediting the Member's Scheme Account with the amount of refund in points.
      3. Where goods have been purchased by way of cash or card the number of points that will be deducted from the Member's Scheme Account will be calculated by reference to the number of points the Member would have been entitled to on the value of the original spend on transaction after such refund has been processed.
  6. SCHEME COMMUNICATIONS
    1. Members will receive marketing related communications about the Scheme in accordance with our privacy policy https://www.toppstiles.co.uk/page62/privacy.html. If Members opt out of Marketing communications this will not apply to notifications of important changes to the Scheme such as terms and conditions updates or Scheme account management messages.

*Terms & Conditions apply

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