Rated 4.3 out of 5Â by 3
Rated 3 out of 5Â by Verified Reviewer Be aware of difference in colour
We chose Tekno bone tiles for the floor in our en suite, to go with Tekno grey on the walls.
We took home samples of both, and these were the basis for our choice - we then went online and ordered as many tiles as we needed and they were delivered very promptly. Upon inspection though, the Tekno bone tiles in the delivery were quite a different colour to the sample (and images on website) we had purchased; they had peach tones whereas the tile we wanted had more of an off-white, greyish tone.
I had read the advice on the website that there may be slight colour variation, but the difference between our sample and the tiles that were delivered was extremely marked; so much so that the peachy colour of the delivered tiles wouldn't sit well with the Tekno grey tiles.
I had to load the heavy tiles into the car and drive to the store to check if they had a better batch to swap with, where the sales assistant informed me we should have brought our sample in to match it to a batch before purchasing. No one informed us of this (not the sales assistant who sold us the sample nor anything on the website) and what are you meant to do, drive around every Topps in the area and try to match it? Managed to swap most of the tiles, but had to leave short of at least a box and a half. Eventually realised that we could tile the floor with what we had, but as a result there's nothing left over for breakages/spares.
I appreciate that the design and manufacture of the tiles means there may be a colour variation, but the difference was ridiculous to the point that it was a different colour. Overall quite a disappointing and very inconvenient experience, although the staff at Edinburgh Seafield were very helpful on the whole.
04 January 2017
Rated 5 out of 5Â by LISAPIE Classy looking tile fantastic staff
Went to the Hillington branch just before closing time last week. The girl with dark hair and glasses (sorry didn't get her name) was really friendly and even carried my sample tiles out to the car great start. Visited again after deciding to def purchase this Tenko tile in Bone its really a lovely tile pics don't do it justice and it's a great price in sale.for my new bathroom Had the pleasure of being served by Mathew who was really lovely, he asked if we needed any help & me and the husband bent his ear with loads of questions about sizes, which style of tiling, what he thought of ideas we had for borders etc and he made loads of suggestions and ideas. We had to go in again after deciding on underfloor heating & Mathew remembered us & asked if he could help again. He is just brilliant, wish every store had a 'Mathew'. And just to mention the other two guys in the shop were so nice to deal with but Mathew shone. In a nutshell smashing tiles and brilliant staff to deal with.
01 February 2016