Lantau Grey™ 1.5x4.8 Brick Tile is rated
Rated 3 out of
colour variations and broken tiles
Bought these for our grey/white bathroom and the original order was pretty much ok. Happy with the look of the tiles. However we decided to order an extra 2 to do an extra window cill. When I went to collect them I couldn't believe they were the same tiles. They were mostly pinky/peach in colour and nothing like the originals. I explained that they wouldn't match and were no good. The reply was that they are natural stone and they can't be accountable for variations in colour. I understand that, but these tiles were nothing like the stores example. When you see the example it is all grey, no other colour whatsoever, so this is deceiving. I refused the tiles which wasn't liked but they would have completely ruined our new bathroom. Luckily our plumber managed to cut the tiles differently so we'd just get enough out of the original delivery. Several tiles on edges were broken so account for some losses, and they need to be sealed. Overall we're pleases with the result but it was hard going and I wouldn't get these again.
Date published: 2016-03-18
Rated 1 out of
dreadful tiles dreadful customer care
I order 12 boxes of these tile and five boxes were full of broken tiles. The other tiles being a mixture of different shades of red in them. I know natural stone has colour variations but this was ridiculous as this is not shown in pic on web site or in shop. I returned them for a refund, only to receive a lecture from the ?manager from the shop about natural stone. I maybe a woman but I'm not a idiot, don't think he would treat a man like this, needs a course in customer care. Has put me off ever using topps tiles again.
Date published: 2015-12-19