Clays Chocolate Tile is rated
Rated 5 out of
We received fantastic service from the topps team in Southend. In particular James who could not do enough to assist us. The product is great and value for money. Thank you
Date published: 2014-11-15
Rated 4 out of
disappointment with service
Lovely tiles. Unfortunately, no cutting service at any of the Norwich Stores. Lowestoft have a cutting service but as they were not purchased from the Lowestoft Store they won't cut them. We only have six tiles but all need 2" removed from one edge. Very disappointed at the attitude to cutting them. Norwich say its a health and safety issue and Lowestoft are just being difficult saying their Manager made the rule of only cutting Topps Tiles bought at their Lowestoft Store. Come on Topps, you're all working for the same Company. Where is the cutomers care. It doesn't encourage anyone to purchase from a Company that doesn't look after its customers as a number one rule.
It's not as if the cutting service is free! We don't mind paying but it would be nice to think that as with most stores the service is the same and is transferrable from one to another. Does this mean that any returns have to go back to the same store where they are purchased?
Date published: 2013-08-05