Topps Tiles Derby Osmaston - Tiles in Derby Osmaston
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Topps Tiles Derby Osmaston
Meet the Team
Name:
Dan
Job Title:
Store Manager
Time at Topps Tiles:
11 years

"Hi everyone! I’m Dan and I am the Store Manager in Topps Derby Osmaston. I have been part of the De..."

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Name:
Simon Pitt
Job Title:
Assistant Store Manager
Time at Topps Tiles:
13 years

"Hi, my name is Simon and I have been the Assistant Store Manager in Derby Os, for two years almost and I&..."

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Name:
David
Job Title:
Service Specialist
Time at Topps Tiles:
7 years

"Hi everyone! My name is David and I am in my 6th year with Topps Tiles. Originally starting in Nottingham..."

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Name:
Dylan
Job Title:
Service Specialist
Time at Topps Tiles:
9 years

"Hi there! I’m Dylan, but everyone calls me Dyl. I have been in Topps Derby for eight years now and..."

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Derby Osmaston

Ascot Drive, Osmaston
Unit 1 Osmaston Park Ind Est
Derby, Derbyshire
DE24 8GW, UK

01332 386334

toppsderbyosmaston@toppstiles.co.uk

Store Manager: Daniel Thornley

Opening Hours
Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm
Saturday9:00am - 6:00pm
Sunday10:00am - 4:00pm
Bank Holidays9:00am - 5:00pm
Services
Payment Plan – ID needed in store
Free Visualisation Service Available
Free Parking
Sample Service
Outstanding Service
Open Bank Holidays
Open To The Trade
Information on Local Traders
Free Calculation Service
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Derby Osmaston »
Derby Osmaston is rated 5.0 out of 5 by 4.
Rated 5 out of 5 by from Exceptional customer service We went to choose some tiles for our daughters kitchen floor We came away with 4 sample tiles with Dylan’s help in our choice We chose, and I went back to collect the bulk of the tiles. By mistake I gave David the wrong code for what we wanted but didn’t realise at the time. So the tiles were loaded inside my Juke and I then realised I had got the wrong ones. Without batting an eyelid David led me inside to swap them over creating a lot of paperwork for the store. Dan came along to help sort it and eventually I got the right tiles AND they were in the sale. I can’t praise these gentlemen enough. They were helpful, courteous and kept smiling. I was totally embarrassed and had to grovel and ask forgiveness. But no need . 5* for exemplary customer service. Many other firms could learn a tip or two.. Thank you Topps Derby BTW. Forgot to mention that they have a terrific range of tiles for every room in your house.
Date published: 2017-10-17
Rated 5 out of 5 by from Excellent choice of products and knowledgable staff. All the staff were pleasant and approachable. Danny was especially helpful and was able to advise appropriately on what I required for my 89 year old Dad. He was very pleasant and nothing was too much trouble for him. He was realistic abd honest in his approach; not 'pushy' at all and at no time did I feel he was trying to manouvre me into purchasing something! It was actually refreshing to meet someone who was so pleasant in his manner, obviously enjoys his work and has the knowledge to back it up.. I would definately recommend your store and products. Thank you.
Date published: 2013-08-06
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