Cardiff Newport Road is rated
Rated 4 out of
impeccable customer service
I could not be more grateful for the enduring patience and kindness from Billy at this store - I visited the store multiple times over a 3 month period and on each occasion Billy gave up his time to help me find the right look for our house renovation project. I am extremely grateful to him
Date published: 2017-02-15
Rated 1 out of
The most unhelpful member of staff ever!
Having waited at the till to be served for a while, I eventually got acknowledged by a member of staff ( didn't have a name badge on). She was young and had dark hair. The name on the receipt was Jordan.
I asked if it was possible to have a sample of one of the patterened mosaics ( which is states on the sign that you can buy separately). She looked completely clueless and didn't answer us. She disappeared for a little while and returned with a piece of the mosaic. We asked if we could buy it to which she rudely made a comment. She proceeded to take every bit of information from me ( which apparently she has to do to make a sale ) which took forever. When I asked her if this was necessary as I only wanted to purchace a small strip of the mosaic she replied 'well I suppose It is optional' in a rather rude tone) She snatched the money from me and chucked it on the side whilst she proceeded to put through my purchace.
I will not be returning! I was going to purchase my bathroom tiles and mosaics from Tops Tiles however after the service I received will not be returning.
May I just add however, that there was a very friendly lady who couldn't do enough for a customer that she was serving. This lady was on the next till to this girl and I had only wished we had received the police service provided by this other lady who is obviously very well suited for her job! Manners and excellent customer service goes a long way especially if you are purchasing a huge amount!
Date published: 2016-08-23