Topps Tiles Cheadle - Tiles in Cheadle
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Topps Tiles Cheadle
Meet the Team
  • Name:Carl Courtney
    Job Title:Store Manager
    Time at Topps Tiles:10 years

    "Hi, my name is Carl and I am the Store Manager at Topps Cheadle. I have worked at Topps Tiles for nearly..."

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  • Name:Lee Galloway
    Job Title:Assistant Store Manager
    Time at Topps Tiles:21 years

    "Hi, I’m Lee. I have worked at Topps Tiles since 1996 and, having worked in a few departments and st..."

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  • Name:Max Evans
    Job Title:Service Specialist
    Time at Topps Tiles:Less than 1 year

    "Hi my name is Max and I have been a Service Specialist since 2017. My favourite thing about working for T..."

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  • Name:Ryan Dunn
    Job Title:Service Specialist
    Time at Topps Tiles:1 year

    "Please pop into store where I can assist you with any aspect of your project."

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  • Name:Andy Haynes
    Job Title:Service Specialist
    Time at Topps Tiles:1 year

    "Hi, my name is Andy and I have been with Topps Tiles since 2016. Before then I worked for a national hom..."

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  • Name:Paul Cheetham
    Job Title:Service Specialist
    Time at Topps Tiles:1 year

    "Hi, my name is Paul. I have just recently started at Topps Tiles.

    I’m training myself to do t..."

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  • Name:James Snuggs
    Job Title:Service Specialist
    Time at Topps Tiles:2 years

    "Hi, my name is James. I’m a service specialist and I’ve been with the company for just over 1..."

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Earl Road
Stanley Green Trading Estate
Cheadle Hulme, Cheshire

01614 860611

Store Manager: Carl Courtney

Opening Hours
Monday7:00am - 6:00pm
Tuesday7:00am - 6:00pm
Wednesday7:00am - 6:00pm
Thursday7:00am - 6:00pm
Friday7:00am - 6:00pm
Saturday9:00am - 6:00pm
Sunday10:00am - 4:00pm
Bank Holidays9:00am - 5:00pm
Payment Plan – ID needed in store
Free Visualisation Service Available
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Free Parking
Early Opening
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- also available online
Cheadle »
Cheadle is rated 4.8 out of 5 by 20.
Rated 1 out of 5 by from Why do you not keep your promises! Well Lee(assistant manager Cheadle), it's a month now since you told me you'd get the area manager or his assistant Lee (coincidence!) to call me within one week about my issues around price promises, from Ryan & Andy following the very poor batch match on my parents original choice of tiles. I have heard nothing from him or you, I have tried to call your store manager Carl but have been told he's not available. So let's review where we are here : - the original product did not match those on display, you can blame batching but these were a different colour and your staff agreed. I had to pay more as your offers had finished and was told you would not honour the previous price - your staff advised me they would price match and as such I took the solution to my parents, only to be told on my return that you couldn't and I had to pay more. - I was promised communication with region management, this never happened. - the store manager is never available to talk over the phone. Question, would I visit your organisation again or recommend it; NO. People don't waste your time, if you have an issue, this orginisation has failed to commuinicate, failed to resolve, failed to keep promises. As a customer service manager for a blue chip company, I am gobsmacked by the lack of yours.
Date published: 2017-07-04
Rated 5 out of 5 by from Great customer service The product we wanted wasn't in stock, however it was ordered and swiftly delivered to the store. I was contacted when it was available and when I went to pick it up, Ryan very kindly carried it out to my car. Thanks to Andy and Ryan who gave us great customer service.
Date published: 2017-06-27
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