Topps Tiles Cheadle - Tiles in Cheadle
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Topps Tiles Cheadle
Meet the Team
Name:
Carl Courtney
Job Title:
Store Manager
Time at Topps Tiles:
10 years

"Hi, my name is Carl and I am the Store Manager at Topps Cheadle. I have worked at Topps Tiles for nearly..."

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Name:
Lee Galloway
Job Title:
Assistant Store Manager
Time at Topps Tiles:
21 years

"Hi, I’m Lee. I have worked at Topps Tiles since 1996 and, having worked in a few departments and st..."

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Name:
Max Evans
Job Title:
Service Specialist
Time at Topps Tiles:
Less than 1 year

"Hi my name is Max and I have been a Service Specialist since 2017. My favourite thing about working for T..."

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Name:
Ryan Dunn
Job Title:
Service Specialist
Time at Topps Tiles:
1 year

"Please pop into store where I can assist you with any aspect of your project."

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Name:
Andy Haynes
Job Title:
Service Specialist
Time at Topps Tiles:
1 year

"Hi, my name is Andy and I have been with Topps Tiles since 2016. Before then I worked for a national hom..."

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Name:
Paul Cheetham
Job Title:
Service Specialist
Time at Topps Tiles:
1 year

"Hi, my name is Paul. I have just recently started at Topps Tiles.

I’m training myself to do t..."

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Name:
James Snuggs
Job Title:
Service Specialist
Time at Topps Tiles:
2 years

"Hi, my name is James. I’m a service specialist and I’ve been with the company for just over 1..."

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Cheadle

Earl Road
Stanley Green Trading Estate
Cheadle Hulme, Cheshire
SK8 6PT, UK

01614 860611

toppscheadle@toppstiles.co.uk

Store Manager: Carl Courtney

Opening Hours
Monday7:00am - 6:00pm
Tuesday7:00am - 6:00pm
Wednesday7:00am - 6:00pm
Thursday7:00am - 6:00pm
Friday7:00am - 6:00pm
Saturday9:00am - 6:00pm
Sunday10:00am - 4:00pm
Bank Holidays9:00am - 5:00pm
Services
Payment Plan – ID needed in store
Free Visualisation Service Available
Home Delivery Service
Free Parking
Early Opening
Sample Service
Outstanding Service
Open Bank Holidays
Open To The Trade
Information on Local Traders
Free Calculation Service
- also available online
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Cheadle »
Cheadle is rated 4.8 out of 5 by 20.
Rated 1 out of 5 by from Why do you not keep your promises! Well Lee(assistant manager Cheadle), it's a month now since you told me you'd get the area manager or his assistant Lee (coincidence!) to call me within one week about my issues around price promises, from Ryan & Andy following the very poor batch match on my parents original choice of tiles. I have heard nothing from him or you, I have tried to call your store manager Carl but have been told he's not available. So let's review where we are here : - the original product did not match those on display, you can blame batching but these were a different colour and your staff agreed. I had to pay more as your offers had finished and was told you would not honour the previous price - your staff advised me they would price match and as such I took the solution to my parents, only to be told on my return that you couldn't and I had to pay more. - I was promised communication with region management, this never happened. - the store manager is never available to talk over the phone. Question, would I visit your organisation again or recommend it; NO. People don't waste your time, if you have an issue, this orginisation has failed to commuinicate, failed to resolve, failed to keep promises. As a customer service manager for a blue chip company, I am gobsmacked by the lack of yours.
Date published: 2017-07-04
Rated 5 out of 5 by from Great customer service The product we wanted wasn't in stock, however it was ordered and swiftly delivered to the store. I was contacted when it was available and when I went to pick it up, Ryan very kindly carried it out to my car. Thanks to Andy and Ryan who gave us great customer service.
Date published: 2017-06-27
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