North Finchley is rated
Rated 5 out of
Personal and Friendly
After doing the rounds of many bathroom and tiling stores in North London we found the best choice of interesting designs here. However we wouldn't have been able to put it all together without the help of Don. Nothing is too much trouble for him and he makes you feel a really valued customer (even found a chair for my elderly mother).We tried out samples at home and when we went back to buy the tiles he went though all the things we needed making sure everything matched and worked well together. He made a good showroom into a great place to plan your home
Date published: 2016-08-01
Rated 5 out of
EXCELLENT CUSTOMER SERVICE
I PHONED HEAD OFFICE AS I NEEDED THE OLD STYLE ZAMORA BEIGE TILES. THEY GAVE ME THE NUMBER FOR A STORE CLOSE TO MY HOME. I TELEPHONED THAT STORE AND EXPLAINED I NEEDED THE OLD STYLE ZAMORA BEIGE TILES AND WAS TOLD THAT THEY HAD 3 BOXES SO I WENT TO THE STORE TO DISCOVER THEY ONLY HAD THE NEW STYLE IN STOCK. AND THE MANAGER TOLD ME THAT HE COULDN'T ORDER THE OLD STYLE.
ANNOYED AT BEING SENT ON A "WILD GOOSE CHASE" AND ON THE WAY HOME I SAW THE NORTH FINCHLEY STORE SO I THOUGHT I WOULD CHECK THEIR STORE.
I MET LAURA THE MANAGER AND WHAT A WORLD OF DIFFERENCE IN CUSTOMER SERVICE - SHE CHECKED IF SHE COULD FIND ANY OF THE TILES AT A NEARBY STORE - SAID SHE WOULD EMAIL AND LOCATE THE TILES, GET THEM DELIVERED TO THE STORE AND I ORDERED AND PAID FOR THE TILES ON THE SPOT.
IF YOU ARE IN THE NORTH LONDON AREA THIS STORE IS WELL WORTH A VISIT!!!
A WORLD OF DIFFERENCE TO MY PREVIOUS EXPERIENCE OF CUSTOMER SERVICE!!!!
Date published: 2013-09-29