Carmarthen is rated
Rated 5 out of
Old-Fashioned Good Customer Service...
This review is long overdue - we've been renovating our house for two years now...
Like other reviewers, I can't praise this branch highly enough. In 2016 / 17, we were replacing the kitchen, cloakroom and bathroom. After scoping-out the style we wanted (in keeping with our traditional cottage), we visited the Carmarthen store and had the good fortune to be served by deputy-manager, Tim, and one of his invaluable team-members, Alex. Both were extremely knowledgeable, helpful and patient, taking time to show us the various ranges and alternatives that might suit us best. There was never any 'hard-sell', nor leaving us to go find things on our own.
Throughout, both Tim and Alex 'went the extra mile' to ensure our needs were met. On one visit (though we didn't know it then), Tim stayed on some considerable time after his shift should have ended to help us finalise arrangements. Another example of his helpfulness was when we had some high-street vouchers we were able to put towards purchasing tiles. Tim helpfully went through the different ways of spending the vouchers, so we got the most cost-effective result.
Whenever we've been down to collect packs of tiles, Tim, Alex and their colleagues had already sorted them for us, checked every box, and helped carry them to the car.
Returns were no problem either.
Very happy with our experience of Topps Tiles' Carmarthen store, and would recommend it to anyone. Both Tim and Alex are absolute stars, and I hope 'the bosses' recognise that; without doubt, their presence in the store will help ensure customers come back, and recommend the branch to others...
Date published: 2017-12-24
Rated 5 out of
Excellent advice and helpful staff
I can't say enough in praise of the staff in this branch. I've been back time and time again and each time I get excellent service from all of them (Tim, Alex, Darren and Claire). I was given advice on the suitability of tiles, accent tiles and all the necessary materials to complete the job. They even liaised with my plumber. If I have a problem with something, they don't leave you high and dry like a lot of suppliers do. They try their utmost to sort it out so that I go out feeling so much better. Happy, friendly and knowledgeable, Definitely deserving of an award.
Date published: 2016-02-05