Basildon is rated
Rated 5 out of
Unusual In This Day
From my initial visit, I found the staff extremely helpful with good advice and without being too over-powering and intrusive.
I then went home and ordered on-line for in store collection, and when collecting the staff could not have been more helpful.
What an all round pleasant experience, I know where I will always be buying my tiles in the future 10/10
Date published: 2017-03-25
Rated 5 out of
Helpful but not pressured
I had already done some research online for our bathroom tiles and was thinking about ordering tiles from a different supplier but I popped in to Topps Tiles in Basildon to have a look and was really impressed by the customer service I decided to buy there. Damien asked us if we needed help but also let us browse without feeling pressured, giving advice if needed. He sorted some samples for us and when we had decided and returned to complete and order he was very helpful in double checking measurements and advising on adhesives and grouts etc.
We happened to be in the area the day our delivery was due and saw the lorry on site. We popped in on the off chance to see if we could collect our order, almost expecting to be told it was not sorted or ready yet. Again Damien made it feel like nothing was too much trouble, he located the goods and loaded them all in the car. We were really impressed and felt we should complete a review as nowadays it seems really easy to criticise but no-one bothers to say thank you or if they are pleased with something and we want to say both.
The quality of the tiles are great and the bathroom looks stunning. We will definitely revisit when we are ready to tile the kitchen!
Date published: 2017-02-22