Beckenham is rated
Rated 5 out of
Excellent customer service
This store is my local store, we went there to look at the tiles and the staff was very very helpful, they are Lavarn and Mark. The trademan we used bought the tiles on our behalf (so not through Beckenham store), I felt sorry to receive such great service from them but not my business to them. During the renovation we encountered problems, again they helped with advice.
It turned out we need to redo our tiling, we of course went there again this morning. This time the store manager Jamie helped us, I must say he is extremely knowledgable, and extremely patient to explain anything we didn't understand the first time, and went around many times to show us different tiles, trims and grout to match.
All Topps tiles stores we went to offer good services, but the Beckenham store is even a notch more, after speaking with Jamie, it solved all the mistery questions in my head and I certainly won't be fooled by any tiler again, yay.
Date published: 2017-05-09
Rated 5 out of
Top customer service from staff
Beckenham isn't my local but I stopped by on the way to the cinema, desperate for tiles on Tuesday eve. We were served by Tommy and another gentleman (sorry, didn't catch his name) and they really went above and beyond to help us.
They checked their databases for stock available in other areas of London near our family members, as we suggested that they could help us with collection, due to the limited availability of the tile. They also gave us tips on what exactly to ask for in terms of batches. All of this occurred as they were closing; it was clear we wouldn't be able to buy anything at their branch but they didn't seem to create any bias.
End of the day, it made me compelled to write this, as it's extremely rare to be offered this level of service. Many thanks guys!
Date published: 2017-01-12