Wigan is rated
Rated 5 out of
I have visited this store in the past week, 2 times.
I was fortunate on my second visit that the same lady, was there to help again.
Unfortunately I did not get her name , but looking at other reviews, her name must be Michelle, as others have took the time as I have to recognise beyond excellent customer service
Knowledgeable, courteous and so polite.
Mine was not an expensive purchase, but still her advice and time spent showing me how the kitchen tiles would look in my kitchen on the visualiser available at Topps was brilliant.
And also insisting that she personally lifted the tiles in the car .
Just wished now that I could remember what colour coordinating paint colour that she had took the trouble to show me on the visualiser of my kitchen.
Hope the owner of Topps reads reviews, I have become an Internet shopper, on this occasion so glad I didn't.
Date published: 2017-06-19
Rated 5 out of
My first time visiting this store and won't be my last. Michelle was attentive and very helpful and happy to help me even though she seemed rushed off her feet. The shop was busy with other customers and she asked if she could excuse herself to greet people. I found that very nice of her as she obviously wanted others to see that she had noticed them coming in.
She returned to us after a short while due to what seemed like a collection of an order. Her professionalism and knowledge was shown at all times, she informed us of new trends that will be coming through ''ethnic'' tones of navy, teal and warm tones. This was after a discussion of our new build house.
Michelle sent us a personalised e-mail of what styles we looked at including an attachment of the grout colours and trims we would need.
We hadn't even thought of what floor we was going to have in our new kitchen but she showed us one of the wooden floor effect tiles called Slumber, as it would compliment the anthracite grey kitchen we are having. So with thanks to Michelle we are going to have a warm floor as we are going to place an order for underfloor heating and the piano black 4ie thermostat.
I would like to point out that the service we received in your store was outstanding and after reading the other reviews of this store I can completely understand why Michelle constantly gets mentioned in a positive way.
Keep up the epic level of customer service Wigan
Date published: 2017-04-16