Tunbridge Wells is rated
Rated 5 out of
Great service from start to finish
We were greeted as we entered the store and had a quick look around. We thought we'd have to order the tiles in as I couldn't see them displayed anywhere, but Jack said he could get them for us now which was great! He also worked out how many tiles we needed from our measurements, and carried it all out to the car and made the whole process quick and painless! I would definitely recommend Topps Tiles to anyone!
Date published: 2017-12-09
Rated 5 out of
Customer service is second to none! Happy, helpful staff & great products!
we are very happy with the excellent customer service and products we have received from Liam, Laila and the team at the Tunbridge Wells store over the last few weeks while we have been choosing floor tiles and wall tiles for our bathroom. I think Topps Tiles should be very proud to have such a lovely team working in one of their stores!!
We've had a pretty traumatic few months after our flat was flooded and our kitchen, bathroom and hallway was ripped out, and I have to say that the friendly and helpful service we received each time we went into the store (about 5/6 times over a month) was second to none. The staff there are considerate, well informed and gave us space when we needed to umm and err over our choices but knew when to ask us if we needed help!
The information we got was exactly what we needed, easy to understand, and we were informed about such a great range of extra products and colour options that we had no idea about previously. The ordering process was easy and we were really well informed about all the 'extras' we needed to get (grout, adhesive, protectors, sealants etc) and got a friendly phone call each time our orders arrived in store, and when we arrived to collect the orders the staff were happy, smiling and really prompt in bringing out everything we needed and helping me load items into my car - a real help at an exhausting time for us with everything in the flat being re-instated at once!!
I feel really confident in recommending Topps Tiles T-Wells to local friends now. We are really happy with the products (Anatolian Travertine Floor Tiles and Astrea Sage wall tiles) and the customer service experience! The store is also really well kept and tidy, which helps make everything easier too!
The staff obviously take pride in their work and that's really great to see! Thanks Liam, Laila and the team at Tunbridge Wells Topps Tiles!
Date published: 2017-10-19