Topps Tiles Redditch - Tiles in Redditch
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Topps Tiles Redditch
Meet the Team
Name:
Shane Bryan
Job Title:
Store Manager
Time at Topps Tiles:
10 years

"In store you will find a service-orientated atmosphere designed to identify our customers’ needs with the..."

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Name:
Phil Speed
Job Title:
Assistant Store Manager
Time at Topps Tiles:
4 years

"Please pop into store where I can assist you with your project."

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Name:
Shane Bryan
Job Title:
Assistant Store Manager
Time at Topps Tiles:
6 years

"In store you will find a service-orientated atmosphere designed to identify our customers’ needs with the..."

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Name:
Sheena Smith
Job Title:
Service Specialist
Time at Topps Tiles:
1 year

"Hello, Thinking of a new look for your home? At Topps we have an extensive range of floor and wall tiles..."

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Name:
Charl Kenny
Job Title:
Service Specialist
Time at Topps Tiles:
1 year

"Hello, I’m Charl and I go above and beyond to make sure the service that I offer makes you feel tha..."

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Redditch

Washford Drive
Unit2, Washford Trade Park
Redditch, Worcestershire
B98 0HX, UK

01527 503285

toppsredditch@toppstiles.co.uk

Store Manager: Shane Bryan

Opening Hours
Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm
Saturday9:00am - 6:00pm
Sunday10:00am - 4:00pm
Bank Holidays9:00am - 5:00pm
Services
Payment Plan – ID needed in store
Free Visualisation Service Available
Free Parking
Sample Service
Outstanding Service
Open Bank Holidays
Open To The Trade
Information on Local Traders
Free Calculation Service
- also available online
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Redditch »
Redditch is rated 5.0 out of 5 by 16.
Rated 5 out of 5 by from Charlotte I have just visited your Redditch store to purchase some tiles. I would like to say how incredibly helpful and friendly Charlotte (the member of staff) was. She went above and beyond to provide advice and guidance on what I needed, including trying to find my previous purchases so I could match my existing tiles. Charlotte even helped me carry the boxes to the car. Such high level customer service is a rarity these days, so I hope Charlotte gets some recognition as she is a real asset to your store.
Date published: 2017-10-13
Rated 5 out of 5 by from Outstanding customer service I purchased some tiles from the Redditch store some 10 months ago. I wanted to use the same tiles in another bathroom and rang the store to see if they could find the order from nearly a year ago, unfortunately they couldn't. I thought that was the end of it, but 30 minutes later I was called back by Charlotte, who had noted my number without asking. She had found the original order and explained they had them in stock and they were on offer. With such great service I wasn't going anywhere else. When I went in I also took some edging tiles left over from the previous bathroom as I wanted a few more for the next bathroom. Charlotte identified them as a discountinued line. Having checked stock availability she then called several stores to locate stock and check their quality, and arranged for their delivery to the Redditch store for me to collect. She then did an excellent job in cross selling me grout cleaner and protector. She is an asset that Topps Tiles should be proud of. My job is to help companies become more customer focussed and I'm always looking for examples of outstanding service, thanks to Charlotte I can now put Topps Tiles on to that short list.
Date published: 2017-10-04
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