Harlow is rated
Rated 4 out of
Great choice and service....just a minor glitch on returns
I was really impressed with the choice of floor and wall tiles at Topps compared to other stores, so made an appointment to discuss what I needed for my ensuite bathroom makeover. Mike was incredibly helpful - I had a good idea of what tiles I wanted but he double-checked all measurements and gave me some great advice on the grout colours to match both floor and wall tiles and the sealant. Placed my order that day and was incredibly impressed at the service provided.
My delivery arrived exactly as per the estimated day when I purchased - always a good thing - and no damage at all to any of the goods. I was given a receipt which was identical to the one I got when I paid, so I just assumed it was a delivery note. Oops.......
The work is now finished and the bathroom looks fantastic - murano beige wall-tiles with a smattering of the special taco-cut tiles / manilla grout and Oriente Gold floor tiles with chocolate grout. Absolutely delighted - it's exactly as I'd pictured it and Mike's grout/sealant advice was spot on.
I had one box of tiles, a bag of grout and 2 bottles of sealant left over to return and so I took these back to the store.....and this is the only reason I have docked one star from the store! Topps have obviously introduced a new process and it isn't working very well...it certainly didn't for me anyway! The store assistant was adamant that - despite me having the original till receipt from the date I purchased the tiles - he required the receipt I was given at the time of delivery (which I had assumed was a delivery note#. He said that under no circumstances could he refund based on the orginal till receipt - I obviously explained that the till receipt was the actual receipt; whatever they gave me at the time of delivery was pretty irrelevant. He wasn't having it though! Fortunately, Mike #the manager# did understand the point I was making and I think realised that this new policy needed a bit of work. I imagine most customers would be pretty miffed if they'd kept their original purchase receipt and were refused a refund because they didn't have their delivery receipt #a delivery note is something most stores would never refund on)
Topps refund policy on their receipt wallets actually says 'orginal till receipt' and their policy on this website says 'Simply return the items within 60 days of receipt of goods in their original condition to one of our stores, together with a receipt as proof of purchase'. A receipt, not THE receipt!
I don't think this new process does Topps any favours and I can't really understand the purpose of it; I think it just has the potential to annoy customers who simply want to take their excess goods back and have their card refunded.
I would definitely recommend Topps Harlow though - I would have no hesitation in using them again.
Date published: 2013-01-28
Rated 5 out of
Excellent customer service !!
I wish to comment on the great customer service I have received from Topps Tiles in Harlow, specifically from their store manager Mike. I was finding it hard to make a decision on which tiles to choose. Mike found a nice range of products that were within my budget, but then offered an alternative that i "just had to go with" despite the price being quite a lot higher !! The products arrived exactly on time without any issues. I then discovered today (Friday) that I had incorrectly ordered the tiles and needed an additional 70 by Monday morning or my tiler would be delayed and I would incur extra costs. Despite the tiles not being in stock, Mike has sourced them from another store and arranged for them to be in the Harlow store tomorrow ( Saturday). I am now a "delighted customer" who will not only recommend Topps Tiles, but will be back again n the future. Thank you Mike!
Date published: 2012-10-19