Topps Tiles Harlow - Tiles in Harlow
Customer Services: 0800 783 6262 | Trade | Brochure Request | Recruiting Now | My Account | Cookie Policy
365 stores nationwide
View Wishlist
Wishlist
(0 Items)
View Basket

( Items)
365 STORES NATIONWIDE
Store Photos
Virtual Tour
Team Photos
Find Us
Topps Tiles Harlow
Meet the Team
  • Name:Chris Howe
    Job Title:Store Manager
    Time at Topps Tiles:11 years

    "I joined Topps Tiles in Oct 2006. I have worked in many stores in my time with Topps Tiles and gained a w..."

    Read More

  • Name:Kirstie Leonard
    Job Title:Assistant Store Manager
    Time at Topps Tiles:6 years

    "I've been with Topps for 6 years now and have worked in a few stores in that time. This has allowed me to..."

    Read More

  • Name:Paul Tovey
    Job Title:Service Specialist
    Time at Topps Tiles:Less than 1 year

    "I’m new to the Topps Family. I have only joined this year but I’m happy to help with all aspe..."

    Read More

  • Name:Michael Bramble
    Job Title:Service Specialist
    Time at Topps Tiles:Less than 1 year

    "I’m new to the Topps Family. I have only joined this year but I’m happy to help with all aspe..."

    Read More

  • Name:Bill Taylor
    Job Title:Service Specialist
    Time at Topps Tiles:2 years

    "I am a new addition to the team at Topps, and I am looking forward to assisting you with any help that yo..."

    Read More

  • Name:Andre Osei
    Job Title:Service Specialist
    Time at Topps Tiles:3 years

    "Please pop into store where I will be happy to assist with your project"

    Read More

Harlow

Howard Way Harlow
Unit 2, Oaks Retail Park
Essex
CM20 2AB, UK

01279 454348

toppsharlow@toppstiles.co.uk

Store Manager: Chris Howe

Opening Hours
Monday7:30am - 6:00pm
Tuesday7:30am - 6:00pm
Wednesday7:30am - 6:00pm
Thursday7:30am - 6:00pm
Friday7:30am - 6:00pm
Saturday9:00am - 6:00pm
Sunday10:00am - 4:00pm
Bank Holidays9:00am - 5:00pm
Services
Payment Plan – ID needed in store
Free Visualisation Service Available
Home Delivery Service
Free Parking
Early Opening
Sample Service
Outstanding Service
Open Bank Holidays
Open To The Trade
Information on Local Traders
Free Calculation Service
- also available online
Harlow »
Harlow is rated 4.5 out of 5 by 2.
Rated 4 out of 5 by from Great choice and service....just a minor glitch on returns I was really impressed with the choice of floor and wall tiles at Topps compared to other stores, so made an appointment to discuss what I needed for my ensuite bathroom makeover. Mike was incredibly helpful - I had a good idea of what tiles I wanted but he double-checked all measurements and gave me some great advice on the grout colours to match both floor and wall tiles and the sealant. Placed my order that day and was incredibly impressed at the service provided. My delivery arrived exactly as per the estimated day when I purchased - always a good thing - and no damage at all to any of the goods. I was given a receipt which was identical to the one I got when I paid, so I just assumed it was a delivery note. Oops....... The work is now finished and the bathroom looks fantastic - murano beige wall-tiles with a smattering of the special taco-cut tiles / manilla grout and Oriente Gold floor tiles with chocolate grout. Absolutely delighted - it's exactly as I'd pictured it and Mike's grout/sealant advice was spot on. I had one box of tiles, a bag of grout and 2 bottles of sealant left over to return and so I took these back to the store.....and this is the only reason I have docked one star from the store! Topps have obviously introduced a new process and it isn't working very well...it certainly didn't for me anyway! The store assistant was adamant that - despite me having the original till receipt from the date I purchased the tiles - he required the receipt I was given at the time of delivery (which I had assumed was a delivery note#. He said that under no circumstances could he refund based on the orginal till receipt - I obviously explained that the till receipt was the actual receipt; whatever they gave me at the time of delivery was pretty irrelevant. He wasn't having it though! Fortunately, Mike #the manager# did understand the point I was making and I think realised that this new policy needed a bit of work. I imagine most customers would be pretty miffed if they'd kept their original purchase receipt and were refused a refund because they didn't have their delivery receipt #a delivery note is something most stores would never refund on) Topps refund policy on their receipt wallets actually says 'orginal till receipt' and their policy on this website says 'Simply return the items within 60 days of receipt of goods in their original condition to one of our stores, together with a receipt as proof of purchase'. A receipt, not THE receipt! I don't think this new process does Topps any favours and I can't really understand the purpose of it; I think it just has the potential to annoy customers who simply want to take their excess goods back and have their card refunded. I would definitely recommend Topps Harlow though - I would have no hesitation in using them again.
Date published: 2013-01-28
Rated 5 out of 5 by from Excellent customer service !! I wish to comment on the great customer service I have received from Topps Tiles in Harlow, specifically from their store manager Mike. I was finding it hard to make a decision on which tiles to choose. Mike found a nice range of products that were within my budget, but then offered an alternative that i "just had to go with" despite the price being quite a lot higher !! The products arrived exactly on time without any issues. I then discovered today (Friday) that I had incorrectly ordered the tiles and needed an additional 70 by Monday morning or my tiler would be delayed and I would incur extra costs. Despite the tiles not being in stock, Mike has sourced them from another store and arranged for them to be in the Harlow store tomorrow ( Saturday). I am now a "delighted customer" who will not only recommend Topps Tiles, but will be back again n the future. Thank you Mike!
Date published: 2012-10-19
  • y_2017, m_5, d_24, h_17
  • bvseo_bulk, prod_bvrr, vn_bulk_1.0.0-hotfix-1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_2
  • loc_, sid_store113, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_toppstiles
Local Store News
Charity News
Sport Sponsorship
Product Categories:

New Products
Bathroom Wall Tiles
Kitchen Wall Tiles
Mosaic Tiles
Kitchen Floor Tiles
Bathroom Floor Tiles
Ceramic Tiles
Porcelain Tiles
Underfloor Heating
Wet Rooms
Outdoor Tiles
Fireplace Tiles
Metro Tiles
Common Searches:

Under Tile Heating
Beige Tiles
Black Tiles
Brown Tiles
Cream Tiles
Terracotta Tiles
White Tiles
Stone Tiles
Bathroom Wall Tiles
Bathroom Floor Tiles
Kitchen Wall Tiles
Kitchen Floor Tiles
Key Brands:

Tile Adhesive
Tile Grout
Tile Preparation
HardieBacker® Board
Rubi Tools and Accessories
Warmup
Homelux Tile Trims
General Information:

About Us
Delivery & Store Collection
Store List
Book a Free Consultation
Stores Opening Early
How to Tile a Floor
How to Tile a Wall
UK Expansion Plans
Topps Tiles Radio
Affiliates
Mosaics Competition
Cookie Policy
Contact Us
Find us on Google+
Careers with Topps Tiles
Decorating Tips
The UK's Attitude to DIY
Investor's Section
Our Services

Loan a Tile
Lowest Price Guarantee
Trade Account
Topps on TV
Write a Review
Request a Refund

*Terms & Conditions apply

Cookies Policy
This site needs to use cookies in order to provide a good user experience and can checkout, use our Visualiser and our on-site search functionality amongst other things. By using this website, you are agreeing to our use of cookies. If you wish to know more about our cookie policy, please view here.
    Site Map | Terms & Conditions | Privacy Policy | All rights reserved | Web Development by 360
Copyright © Topps Tiles 2017