Battersea is rated
Rated 3 out of
Product ok / average. Expensive for what it is. 'Service' diabolical
The service from this store was ABSOLUTELY DIRE. I placed the order on 18 August clearly telling the salesman I needed them before 25 August when the fitters were coming. He told me the order would be ready for collection in a day or two.When no message had come by 21 Aug, I phoned the Topps order-tracking helpline who put me through to the store. It turned out the order hadnt even been acted on. The following day I was phoned with a promise that the order would be delivered by close of play on 22 Aug. When nothing came I phoned the store on the morning of 23 August to be told they couldnt find the order on the system. I was then phoned back to be told the order would be delivered at mid-day. At 12.30 I phoned to be told the driver was on his way. I phoned again at 1 to be told the order hadn't yet left the store. Finally it arrived at 1.15. An absolutely staggering litany of inefficiency and incompetence. I will NEVER order from Topps again.
Date published: 2014-08-23
Rated 5 out of
Fantastic, helpful staff
I've been to this branch about 3 times in recent weeks. On each occasion, the team were really helpful - help with choosing tiles and grout, loading the car, sorting out the refund (when I changed my mind!) and even providing a balloon to keep my toddler happy. They worked together well and it seemed like a happy place. Would definitely go back to this one.
Date published: 2014-01-24