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Privacy statement

1. Introduction

The Topps Tiles Privacy Policy sets out the ways Topps Tiles processes personal data. This Privacy Policy only relates to personal data collected by Topps Tiles via the Topps Tiles website, registration forms, emails and telephone calls. Any personal data collected by Topps Tiles is used in accordance with UK data protection legislation.

This Privacy Policy does not apply to personal data provided to Topps Tiles by any other means or via any other website. Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and the Topps Tiles Privacy Policy will no longer apply.

2. The Data Protection Act 1998

The Topps Tiles website complies with the principles of the Data Protection Act 1998.

3. Use Made of Personal Information

Personal information provided to Topps Tiles via the TOPPS TILES website, registration forms, emails and telephone calls will be used for the purposes outlined at the time of collection or registration.

In addition, personal information may be used for statistical analysis.

Personal data will be collected and processed by TOPPS TILES for the following purposes (1) to provide goods and services requested, (2) administration and (3) marketing, advertising and promotions, notification of events and workshops according to the preferences you have indicated via the online preference pages.

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of TOPPS TILES. However, written agreements exist between TOPPS TILES and such parties that there must be no further disclosure of such personal data.

4. Consent

By providing personal data to TOPPS TILES users consent to the processing of such data by TOPPS TILES as described in this Privacy Policy. Users can alter their preferences as described below.

5. Use of Data For Direct Marketing Purposes

At each point of data collection or registration users are given the appropriate means to opt-out of receiving future direct marketing material from TOPPS TILES. Where users do not opt-out of such communications, TOPPS TILES may provide information on TOPPS TILES products and services. If at any time users want to alter their preferences or to instruct TOPPS TILES to stop sending such communications they should write to:

Customer Services
Thorpe Way, Grove Park,
LE19 1SU

6. Disclosure of Data to Third Parties

TOPPS TILES will not pass email addresses on to third parties for marketing purposes. If users do not opt-out, TOPPS TILES may, in limited circumstances, share such data with carefully selected third parties who may contact users (other than via email) regarding events, products, or services that may be of interest to them. If at any stage users want to alter their preferences or to instruct TOPPS TILES to stop using their personal data in this way they should write to:

Customer Services
Thorpe Way, Grove Park,
LE19 1SU

7. Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they should write to:

Customer Services
Thorpe Way, Grove Park,
LE19 1SU

Verification, updating or amendment of personal data takes place within 10 working days.

8. Cookies

A "cookie" is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ’session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.

Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ’third party’ cookies. These usually have a long lifetime with several months being quite common. They are ’harvested’ and ’refreshed’ whenever the user visits a page where the same or a similar cookie is being used.

TOPPS TILES uses benign, short lived ’session’ cookies to tell whether a website user has logged, in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website. They are also used to track anonymously which areas of the site are popular and which are not used, this allows us to target carefully our website resources.

TOPPS TILES also uses cookies in its email communications to personalise the email and track whether the mail has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party and long lived cookies.

9. Links to Third Party Websites

This Privacy Policy applies solely to the personal data collected by TOPPS TILES and does not apply to third party websites.

TOPPS TILES is not responsible for the privacy policies of third party websites. TOPPS TILES advises users to read the privacy policies of other websites before registering any personal data.

10. Security

The TOPPS TILES website holds your personal data in accordance with the security provisions of UK data protection legislation.

If you have any questions about security please contact the TOPPS TILES on 0800 783 6262

11. Notification of Changes

TOPPS TILES will notify all members of any changes it makes to its Privacy Policy. If TOPPS TILES decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how TOPPS TILES uses your personal data.

Users have the right to ask TOPPS TILES, in writing, for a copy of all the personal data held about them upon payment of a fee ("subject access request") and to request that TOPPS TILES correct any inaccuracies in that information.

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