THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF THIS WEB SITE AND ANY PURCHASE YOU MAKE SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS
We are Topps Tiles (UK) Limited, a company registered in England and Wales under number 04781209 . We are a hard wall and floor finishes retailer which also sells associated products and we sell and deliver such products to customers within the UK. Our business is based in England and our head office is at Topps Tiles, Thorpe Way, Grove Park, Enderby, Leicestershire, LE19 1SU and our VAT registration number is 453 1542 68. Telephone number: 0116 282 8000. Email: email@example.com
This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
The contents of this site including product prices delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.
After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.
We will send you written confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it
Please note acceptance of any order is at our discretion.
You can purchase many of our tiles online as a sample to give you an opportunity to see the tile before you buy. You may order six samples per single transaction. Samples are fulfilled from a central location when an order contains only samples. Samples are fulfilled by a store when the samples are in addition to a larger order.
Please note that sample orders can generally be sent to all areas of the UK but if the sample is too large (ie over 20x20cm) we may not be able to fulfil the order and may have to cancel and refund. You will be notified in this instance.
We accept the following cards on our website:
Visa Credit and Debit
We will take payment from your card at the time you submit your order.
The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated. Prices do not include the costs of delivery details of which are set out below.
You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur. Please note all delivery charges are for orders made online only and don’t apply to those orders made in store.
Next day delivery does not apply to sample tile orders.
Please note delivery to postcodes starting DUBLIN, GY, HS, IM, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE, KA27 will incur a higher delivery cost which is based on your exact location and the goods you are ordering. Please call Online Support on 0800 023 4703.
Please note that sample orders can generally be sent to all postcodes but if the sample is too large (ie over 20x20cm) we may not be able to fulfil the order and may have to cancel and refund. You will be notified in this instance.
The following information is intended as a guideline. We will use our discretion with individual circumstances.
Please note the method of refund must be the same as the method of payment.
Returning Samples - Not Suitable
For a refund on your sample tiles please take them to your nearest store within 60 days of purchase. To find your nearest store, use our online store locator.
Damaged Samples - Exchange or Refund
If your sample tiles arrive damaged, please call the free phone customer service number 0800 023 4703 within 48hrs. Alternatively, take your samples into your nearest store for a full refund or an exchange. To find your nearest store, use our online store locator. Please bring your sales order receipt as proof of purchase when returning sample tiles.
You Have Seven Working Days After Receiving Your Goods to Cancel Your Order
The below applies to goods outside of the seven working day cancellation policy outlined above.
All goods must be checked by the customer on receipt of goods - this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon - Fri) of receipt of goods.
Promotional offer entitles customers to a discount of 15% off a product’s previous price. Selected products only are included in this promotion. Offer available whilst stock last. Discount cannot be used in conjunction with any other offer including Trade Discount. Promotional offer available at all Topps Tiles stores and online. 15% off our favourites promotion ends Monday 2nd June 2014. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter is Topps Tiles UK LTD, Thorpe Way, Grove Park, Enderby, Leicestershire, LE19 1SU.
We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.
Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
If you need further assistance with any of our products, please view our Contact Us page
Topps Tiles Plc is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
Topps Tiles Plc and its Group Companies will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
Topps Tiles Plc may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.
The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Topps Tiles Plc is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner’s
Tel: +44 (0)1625 545745
These principles for Data Processing are: