Topps Tiles Terms and Conditions

• The Company
• Content
• Ordering
• Prices & delivery charges
• Payment
• Checks to make before fitting
• Sample Returns & Refunds
• Faulty / Damaged Goods - Exchanges, Returns & Refunds
• Order Cancellation / Change of Mind
• Surplus Goods After Work Completion
• Description of goods
• Planning ahead
• Ownership of rights
• Technology information
• Data protection
• Governing law

THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF THIS WEB SITE AND ANY PURCHASE YOU MAKE SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS

The Company
We are Topps Tiles (UK) Limited, a company registered in England and Wales under number 04781209 . We are a hard wall and floor finishes retailer which also sells associated products and we sell and deliver such products to customers within the UK. Our business is based in England and our head office is at Topps Tiles, Thorpe Way, Grove Park, Enderby, Leicestershire, LE19 1SU and our VAT registration number is 453 1542 68. Telephone number: 0116 282 8000. Email: help@toppstiles.co.uk
 

This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
 

Content
The contents of this site including product prices delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.

Ordering
After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.

We will send you written confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.

Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it

Please note acceptance of any order is at our discretion

Ordering Samples
You can purchase many of our tiles online as a sample to give you an opportunity to see the tile before you buy. You may order three samples per single transaction.

Prices and Delivery Charges
The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated.

Prices do not include the costs of delivery details of which are set out below. Delivery charges are non-refundable unless returning damaged or faulty products.

You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.

Please note: All delivery charges are for orders made online only and don’t apply to those orders made in store. Delivery charges for store orders will differ according to the quantity ordered and your area.

Orders made on a Friday (after 2.00pm) Saturday, Sunday or a bank holiday will be dispatched on the next working day.

Delivery times stated are from the point of despatch and not at the point of ordering.

Next day delivery does not apply to sample tile orders. 

Sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction. Sample tiles will be delivered within 3-5 working days.

Important Notice: Orders are delivered by various carriers, due to insurance and health and safety regulations neither a Topps member of staff nor the delivery company representative are able to transport any goods into a property.

Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property. 

Payment
We accept the following cards:

Visa Credit and Debit
Maestro
Solo
Mastercard

We will take payment from your card at the time you submit your order
 

Checks to make before fitting
We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.

Sample Returns & Refunds

Returning Samples - If you have changed your mind:
For a refund on your sample tiles please take them to your nearest store within 45 days of purchase. To find your nearest store, use our online store locator.

Damaged Samples - Exchange or Refund:
If your sample tiles arrive damaged, please call the free phone customer service number 0800 234 703 within 48hrs. Or take your samples into your nearest store for a full refund. To find your nearest store, use our online store locator.Please bring your sales order receipt as proof of purchase when returning sample tiles.

Please bring your sales order receipt as proof of purchase when returning sample tiles.

Faulty / Damaged Goods - Exchanges & Refunds

YOU HAVE TWO WORKING DAYS FROM RECEIPT OF THE GOODS TO ACT IN ONE OF FOUR WAYS

Where the products are faulty or damaged on arrival you can exchange the items or receive a refund:

1) I want to exchange my damaged or faulty goods in store for replacements.

If exchanging a faulty or damaged item in store, the online returns form must be completed within 48 hours of receipt of the goods.The returns form can be found when you log into your online account.
The returns page can be viewed via the ’Returns/Exchanges’ tab in right hand corner. Select the exchange option from the drop down menu on the returns form.  The goods will have to be dispatched to the store, it is not possible to receive replacement goods directly from the store stock.  An email will be sent to you once your replacement item has arrived at the requested store for collection. The faulty or damaged item must be taken with you to the store, along with the returns form in order for the exchange to be processed. Exchanges can only be undertaken on like for like products.

2) I want to exchange my damaged or faulty goods for replacements but I cannot get to a store.

In this case we do allow exchanges via a courier. If exchanging a faulty or damaged item via a courier, the online returns form must be completed within 48 hours of receipt of the goods. The returns form can be found when you log into your online account. Click here to log into your account. The returns page can be viewed via the returns/exchanges tab in right hand corner. The exchange option will need to be selected from the drop down menu on the exchange form. Your faulty / damaged item will be collected via a courier, usually within 48 hours. Our customer service team will arrange for the new item to be delivered to yourself within 48 hours. Please note that the courier will not pick up the faulty / damaged item and deliver the new one at the same time.

3) I want to return my damaged or faulty goods to a store and receive a refund.

If returning a faulty or damaged item to a store, it should be done within 48 hours of receipt of the goods. Simply take the item and your sales order receipt to your nearest store. You will receive a full refund including the delivery charge. Refunds are paid within 30 days of receipt of the returned order.  Please note once a refund is processed it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Topps Tiles.

4) I want to return my damaged or faulty goods for a refund but cannot get to a store.

If returning a faulty or damaged item to ourselves via a courier, the online returns form must be completed within 48 hours of receipt of the goods. The returns from can be found when you log into your online account. Click here to log into your account. The returns page can be viewed via the returns/exchanges tab in right hand corner. Select the refund option from the drop down menu and the reason for the refund being the item was damaged or faulty. The courier will collect the goods from the delivery address usually within 48 hours and between the hours of 9 and 5. You will receive a full refund including the delivery charge. Refunds are paid within 30 days of receipt of the returned order. Goods are inspected before agreeing to a full or partial refund. The delivery charge is refunded for damaged or faulty items, however if more than one item was ordered and only one is returned for being faulty or damaged, the delivery charge is non refundable.  Please note once a full or partial refund is processed it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Topps Tiles.

Order Cancellation / Change of Mind

1) I want to cancel my order:

You have the legal right to cancel your order up to 7 days (excluding Saturdays Sundays and Bank holidays) after the day following delivery by informing us that you wish to cancel, you will be refunded the full order amount including any postage charge. If you cancel your order after its dispatch you must return to us the products you do not wish to keep (at your own cost) and we will give you a full refund. However if we are required to collect the order we will deduct our reasonable costs in having to do so.

2) I have received my goods and they are not damaged or faulty however I have changed my mind and wish to return the products. :

We reserve the right to refuse any returned items, it is important that you note the specification below:

The product must be unused and returned in the original packaging in a re-saleable condition within 45 days of receipt of your goods. In this case, you will receive a full refund of the price paid for the goods (excluding delivery charges).
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct 20% off the original selling price from the refund amount. This does not affect your statutory rights.
If a free gift is offered with a purchase and the customer has agreed to receive this free gift, on refund of the item, the gift must also be returned.

- To return your goods in store for a refund:

To return an item(s) to store simply take your item(s) and your sales order receipt to your nearest store within 45 days of receipt. To find your nearest store, use our online store locator . Subject to the return being accepted you will receive the appropriate refund excluding delivery charges.  The refund will be logged by the store and then passed over to Head Office for the refund to be transacted, please allow 30 days to process your refund once the return has been accepted. The refund will be credited to the payment card account of the full amount (excluding delivery charges).  Please note once a refund is processed it may take up to 30days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Topps Tiles.

- To return your goods via courier for a refund:

If returning an item via a courier, the online returns form must be completed within 45 days of receipt. Select the unwanted item option from the drop down menu on the returns form. The returns form can be found when you log into your online account. Click here to log into your account. The returns page can be viewed via the returns/exchanges tab in right hand corner. The unwanted item option option will need to be selected from the drop down menu on the exchange form. Your item/s will be collected from the delivery address via courier, usually within 48 hours. Please allow 30 days to process your refund once the return has been accepted. The refund will be credited to the payment card account of the full amount (excluding delivery and collection charges).  Please note once a refund is processed it may take up to 30days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Topps Tiles.

Surplus Tiles / Product after the Completion of the Work

If you have completed your job and wish to get a refund on surplus goods you have purchased please follow the procedure above for returning goods either to store or via courier.

Please note we only allow refunds on surplus goods within 45 days of receipt.

Description of goods
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
 

Planning Ahead
We suggest that you do not schedule any installation work until you have received your item(s). This will enable you to resolve any technical questions or to order specific additional fittings if necessary.

Topps Tiles cannot be held responsible for any third party costs incurred due to planning ahead.
 

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.

Technology information
If you require any technical information about any of our products please call the relevant free phone number:

Heated Towel Rails
Tel. 0845 6446544
support@kudox.com

Cleaning and Maintenance
Tel: 0800 9177 872

Wet Rooms
Tel: 0800 707 6361
Fax: 01335 340271
Email: homelux.enquiries@homeluxnenplas.com

For any other enquiries contact Topps Tiles
Tel: 08000 234 703
 

Data Protection
Topps Tiles Plc is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.

Topps Tiles Plc and its Group Companies will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.

Topps Tiles Plc may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.

The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Topps Tiles Plc is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner’s

Office at:
Wyecliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

Tel: +44 (0)1625 545745

These principles for Data Processing are:-

1. Personal data must be processed fairly and lawfully.
2. Personal data must be obtained only for specified and lawful purposes.
3. Personal data must be adequate, relevant and not excessive.
4. Personal data must be accurate and kept up to date.
5. Personal data must not be kept for longer than necessary.
6. Personal data must be processed in accordance with the rights of data subjects.
7. Measures against unauthorised or unlawfully processing of personal data.
8. Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent.

Governing law
These terms and conditions and each contract for sale are governed by English Law.