These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated 23/11/2016.
These Terms, and any Contract between us, are only in the English language.
|Your Contract||End of the cancellation period|
|Your Contract is for a single Product (which is not delivered in instalments on separate days).||The end date is the end of 14 days after the day on which you receive the Product.|
Your Contract is for either of the following:
||The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.|
11.1 During our checkout process, your order will be automatically assigned to your nearest store to fulfil although you can opt to change this to one of the next five nearest, as well as selecting a store colleague (if applicable). The store will contact you within 24hrs of order placement to arrange delivery, or to advise of a collection date.
11.2 Standard Delivery Costs and Timescales are as follows:
(a) Delivery on standard online orders under £250 is charged at £20
(b) Delivery on online orders over £250 are free of charge
(c) For stocked Products, standard delivery usually takes under four days, although this is a guideline only
(d) Some of our Products are ordered specially for you so they will take longer – the length of time is dependent on the supplier
(e) Delivery timescales for each item are on the delivery information tab on the individual product pages
11.3 If you request Express Delivery, Express Out of Hours, or Weekend Delivery you will not be asked to select a store. The order will be sent to our Customer Services team who will check stock in your area and allocate the order to the appropriate store who can fulfil the order within the timescales. The store will contact you within 24hrs of order placement to arrange delivery, or advise of a collection date. Express Delivery, Express Out of Hours and Weekend Delivery are dependent on stock levels.
11.4 Special Delivery options:
(a) Express Delivery – this costs £20 on orders over £250, and £40 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 7am-6pm.
(b) Out of Hours – this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are between 6pm-7am.
(c) Weekend Delivery – this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are 24hrs a day. Orders placed after 11am on Fridays will not be delivered until the following weekend.
(d) Express Out of Hours – this costs £40 on orders over £250, and £60 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 6pm-7am.
11.5 You must make all arrangements necessary to take delivery of Products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and will be liable to pay us for all costs we incur.
11.6 Do not book a tiler or any other tradesperson until you have received your order. Topps Tiles are not liable for any financial loss to you incurred through late or incorrect delivery.
11.7 Please note that any delivery to postcodes starting DUBLIN, GY, HS, IM, IV41, IV42, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KA27, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE will incur a higher delivery cost which is based on your exact location and the Products contained within the order. Please call Customer Services on 0800 783 6262 to arrange, or email firstname.lastname@example.org.
11.8 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
Credit is provided by Ikano Bank AB (publ) and is available subject to status to UK residents aged 18 or over. Topps Tiles (UK) Limited acts as a credit broker not a lender and only offers credit products for Ikano Bank AB (publ). Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch of Ikano Bank AB (publ) which is registered with branch number BR016253 (FCA: 409120). The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham NG2 3DQ. 12 month credit terms require a minimum spend of £400, 24 months £800 and 36 months £1,200 of which, for all terms, the deposit must be a minimum of £50. Initial deposit payment must be made via chip and pin debit card. Credit terms available are for 12, 24 or 36 months and are available in all Topps Tiles stores only across the UK from Tuesday 12th April 2016. Products purchased through Interest Free Credit cannot be exchanged, but can be refunded. Interest Free Credit is not available for online orders. See online for full terms and conditions. Topps Tiles (UK) Limited is authorised and regulated by the Financial Conduct Authority (firm reference number 738067). Registered address: Thorpe Way, Grove Park, Leicester, LE19 1SU.