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Topps Tiles Website Terms and Conditions of Supply

This page (together with our Privacy Policy, Terms of Website use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated 31/07/2016.

These Terms, and any Contract between us, are only in the English language.

  1. INFORMATION ABOUT US
    1. We operate the website www.toppstiles.co.uk. We are Topps Tiles (UK) Ltd., a company registered in England and Wales under company number 04781209 and with our registered office at Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Our main trading address is also Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Our VAT number is 453 1542 68.
    2. Contacting us if you are a consumer:
      1. To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to visit our Refund Request Form. You can also email customerservices@toppstiles.co.uk and we will e-mail you by return to confirm we have received your cancellation. You can also contact our Customer Services team by telephone on 0800 783 6262 or by post to Customer Services, Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
      2. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0800 783 6262 or by e-mailing us at customerservices@toppstiles.co.uk
      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    3. Contacting us if you are a business. You may contact us by telephoning our Customer Service team at 0800 783 6262 or by e-mailing us at customerservices@toppstiles.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.
  2. OUR PRODUCTS
    1. All images, descriptive matter, specifications and advertising of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Furthermore, due to the bespoke nature of some of our products, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary. Please also note that tiles are created in batches and some shade variation may occur between batches.
    2. We also advise you to buy tiles, borders and decors from the same range as these may be sourced from different suppliers which might result in variations.
    3. Please check your tiles carefully prior to fixing for shade variation, which may include dry laying. If you are not happy with the shade of your tiles, we cannot accept responsibility once they have been fixed; fixing to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered.
    4. The packaging of the Products may vary from that shown on images on our site.
  3. USE OF OUR SITE
    Your use of our site is governed by our Terms of Website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
  4. HOW WE USE YOUR PERSONAL INFORMATION
    We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
  5. IF YOU ARE A CONSUMER
    This clause 5 only applies if you are a consumer.
    1. As a responsible retailer, we are aware than minors may incorrectly use tools or other DIY products. We do not knowingly sell to children and orders may only be placed by persons 18 or over.
  6. IF YOU ARE A BUSINESS CUSTOMER
    This clause 6 only applies if you are a business.
    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
    2. These Terms and any document expressly referred to in them OR our Privacy Policy, Terms of Website use and Website Acceptable Use Policy constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy, Terms of Website use and Website Acceptable Use Policy.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
    3. We will send you confirmation of your order in writing but this will not constitute acceptance of your order. Our acceptance of the order occurs when the Products are despatched from your local Topps Tiles store, or our warehouse, to you, or you collect the order. The Contract between us will only be formed when the Products are despatched or collected. Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will be bought to your attention before we accept your order and we will give the option to cancel it.
    4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail or phone and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  8. OUR RIGHT TO VARY THESE TERMS
    1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
    2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
    3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
      1. changes in relevant laws and regulatory requirements
      2. changes in Topps Tiles internal policies and procedures
    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
  9. YOUR CONSUMER RIGHT TO CANCEL AND REFUND
    This clause 9 only applies if you are a consumer.
    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.2(a). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
    2. However, this cancellation right does not apply in the case of:
      1. any Products which become mixed inseparably with other items after their delivery
      2. any Products which have been opened, for example grout or adhesive, unless faulty
    3. Your legal right to cancel a Contract starts from the date of acceptance as provided for in clause 7.3, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
      Your Contract End of the cancellation period
      Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
      Your Contract is for either of the following:
      • one Product which is delivered in instalments on separate days.
      • multiple Products which are delivered on separate days.
      The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
    4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to visit our Refund Request Form. You can also email customerservices@toppstiles.co.uk and we will e-mail you by return to confirm we have received your cancellation. You can also contact our Customer Services team by telephone on 0800 783 6262 or by post to Customer Services, Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. We will contact you to arrange a suitable time for collection;
      1. unless the Product is faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
    5. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  10. YOUR ADDITIONAL RIGHT TO CANCEL AND REFUND
    1. We will permit you to cancel a Contract at any time prior to despatch from a Topps Tiles store or warehouse. Should you wish to cancel in accordance with this clause, please visit our Refunds Request Form. This right in addition to your statutory right to cancel in accordance with clause 9.
  11. REFUNDS & RETURNS
    1. A 'Return' is classified as occurring after the 14 day cancellation period calculated in accordance with clause 9.3 has expired.
    2. You can return any resalable Products to us within 60 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded, or individual tiles with an RRP of £10+ each. You must return the Products to a Topps Tiles store along with a receipt as proof of purchase and a refund will be made via the original method of payment. Topps Tiles reserve the right not to refund if the Products are deemed as not being in a resaleable condition, if there is no proof of purchase, or if the Products are returned after the 60 day period. We aim to process all refunds within 10 working days.
    3. If you cannot get to one of our stores, you can return the Products at your own expense to our Head Office in Leicester. Our address is Topps Tiles, Grove Park, Thorpe Way, Enderby, Leicestershire, LE19 1SU. Refunds will only be processed once the Products have arrived with us and we have inspected their condition and deemed them to be suitable for resale. Original delivery charges will not be refunded. We aim to process all refunds within 10 working days.
    4. Any free gifts or Products comprising of an offer (eg 3 for 2) must also be returned.
    5. Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced on standard delivery at our cost either by delivering into store or having another delivery sent out to you.
    6. You can return any Products to any Topps Tiles store for an exchange. If the requested Products are not in stock at the time of the exchange, the store will do their utmost to source these for you.
  12. DELIVERY

    11.1 During our checkout process, your order will be automatically assigned to your nearest store to fulfil although you can opt to change this to one of the next five nearest, as well as selecting a store colleague (if applicable). The store will contact you within 24hrs of order placement to arrange delivery, or to advise of a collection date.

    11.2 Standard Delivery Costs and Timescales are as follows:

    (a) Delivery on standard online orders under £250 is charged at £20

    (b) Delivery on online orders over £250 are free of charge

    (c) For stocked Products, standard delivery usually takes under four days, although this is a guideline only

    (d) Some of our Products are ordered specially for you so they will take longer – the length of time is dependent on the supplier

    (e) Delivery timescales for each item are on the delivery information tab on the individual product pages

    11.3 If you request Express Delivery, Express Out of Hours, or Weekend Delivery you will not be asked to select a store. The order will be sent to our Customer Services team who will check stock in your area and allocate the order to the appropriate store who can fulfil the order within the timescales. The store will contact you within 24hrs of order placement to arrange delivery, or advise of a collection date. Express Delivery, Express Out of Hours and Weekend Delivery are dependent on stock levels.

    11.4 Special Delivery options:

    (a) Express Delivery – this costs £20 on orders over £250, and £40 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 7am-6pm.

    (b) Out of Hours – this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are between 6pm-7am.

    (c) Weekend Delivery – this costs £20 on orders over £250, and £40 on orders under £250. Delivery windows are 24hrs a day. Orders placed after 11am on Fridays will not be delivered until the following weekend.

    (d) Express Out of Hours – this costs £40 on orders over £250, and £60 on orders under £250. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 6pm-7am.

    11.5 You must make all arrangements necessary to take delivery of Products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and will be liable to pay us for all costs we incur.

    11.6 Do not book a tiler or any other tradesperson until you have received your order. Topps Tiles are not liable for any financial loss to you incurred through late or incorrect delivery.

    11.7 Please note that any delivery to postcodes starting DUBLIN, GY, HS, IM, IV41, IV42, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KA27, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE will incur a higher delivery cost which is based on your exact location and the Products contained within the order. Please call Customer Services on 0800 783 6262 to arrange, or email customerservices@toppstiles.co.uk.

    11.8 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

  13. INTERNATIONAL DELIVERY
    1. Unfortunately, we do not delivery to addresses outside the UK.
    2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  14. PRICE OF PRODUCTS AND DELIVERY CHARGES
    1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.
    2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. If a price increase or decrease has come into effect between placing the order and collecting it or taking delivery of it, the original price you paid must still be honoured.
    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please check clause 11.2.
    5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      1. If a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
      2. if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  15. HOW TO PAY
    1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa Credit and Debit, Maestro, Solo, Mastercard, American Express.
    2. Credit is provided by Ikano Bank AB (publ) and is available subject to status to UK residents aged 18 or over.
      Topps Tiles (UK) Limited acts as a credit broker not a lender and only offers credit products for Ikano Bank AB (publ). Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch of Ikano Bank AB (publ) which is registered with branch number BR016253. The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham NG2 3DQ. Minimum spend of £400, of which the deposit must be a minimum of £50. Initial deposit payment must be made via chip and pin debit card. Credit term is for 12months only. Interest Free Credit is not available through Trade Accounts. Products purchased through Interest Free Credit cannot be exchanged, but can be refunded. Interest Free Credit is not available for online orders and is only available in selected stores.
  16. SAMPLE ORDERING
    1. You can order up to six samples in any one transaction on the website. Please note you may not add multiple samples of the same tile.
    2. Topps Tiles reserves the right to cancel multiple sample orders from the same customer, which may be identified by name, address or payment method used.
    3. Samples are charged at the price per individual tile.
    4. Delivery on all sample orders is free of charge. Sample orders can generally be sent to all areas of the UK but if the sample is too large (ie over 20x20cm) we may not be able to fulfil the order and may have to cancel and refund. You will be notified by phone or email in this instance.
    5. When an order contains only samples, the order is fulfilled by our central warehouse. When a standard order contains samples, the order is fulfilled by your local store and the sample tiles will be received as part of the large order.
    6. To return any sample tile you must take it back to store within 60 days of purchase along with a receipt as proof of purchase, and you will be entitled to a full refund. Please note we do not offer refunds on cut sample tiles. If your sample has arrived damaged, please email customerservices@toppstiles.co.uk or call 0800 783 6262 to arrange a refund or replacement.
    7. Sample orders are despatched by 2nd Class Royal Mail, or via courier service if the sample is too large to post.
  17. MANUFACTURER GUARANTEES
    1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
    2. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  18. OUR LIABILITY IF YOU ARE A BUSINESS
    This clause 17 only applies if you are a business customer.
    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
    2. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. defective products under the Consumer Protection Act 1987.
    3. Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    4. Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  19. OUR LIABILITY IF YOU ARE A CONSUMER
    This clause 18 only applies if you are a consumer.
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. defective products under the Consumer Protection Act 1987.
  20. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  21. COMMUNICATIONS BETWEEN US
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. If you are a consumer you may contact us as described in clause 1.1.
    3. If you are a business:
      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  22. OTHER IMPORTANT TERMS
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
    9. To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Topps Tiles is a registered member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.
    10. If you are not entirely satisfied with your purchase please contact our Customer Services department at Customer.Services@ToppsTiles.co.uk or by calling 0800 783 6262. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.The ODR Platform can be accessed here: http://ec.europa.eu/odr
  23. OWNERSHIP OF RIGHTS
    1. All rights, including copyright, in this website are owned or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
  24. DATA PROTECTION
    1. Topps Tiles PLC is part of the Topps Tiles (UK) Ltd group of companies. Topps Tiles (UK) is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws. Topps Tiles (UK) Ltd and its Group Companies will use your personal information in order to inform you of its offers, news and new brochures and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
    2. Topps Tiles (UK) Ltd may share your information with other Companies in our group and other organisations who are our business partners. We or they may contact you by mail, telephone, SMS, fax or email to let you know about any Products, services or promotions which may be of interest to you.
    3. The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Topps Tiles (UK) Ltd is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner's Office at House Lane, Wyecliffe Water, Wilmslow, Cheshire, SK9 5AF, tel. 01625 545745.
    4. These principles for processing data are:
      1. Personal data must be processed fairly and lawfully.
      2. Personal data must be obtained only for specified and lawful purposes.
      3. Personal data must be adequate, relevant and not excessive.
      4. Personal data must be accurate and kept up to date.
      5. Personal data must not be kept longer than necessary.
      6. Personal data must be processed in accordance with the rights of data subjects.
      7. Must have measures against unauthorised or unlawfully processing of personal data.
      8. Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent.
  25. PROMOTIONS
    1. Trade Roadshow Terms and Conditions: All offers are available to registered Topps Tiles traders only. Discounts on the night are on specified brands only and are in addition to standard trade discount. Tiles are not included in the offers. Discounts cannot be used in conjunction with any other offer, including exclusive trade offers received via SMS, email or post. Free 400 points offer is available to all trade customers registered with Topps Tiles Trade Rewards+ and will be added to the customer's points balance within 7 days of attending the Roadshow. Topps Tiles Trade Rewards+ points will be earned against purchases on the night as normal - separate T&Cs apply, ask in store or see here for details. All discounted products are while stocks last instore on the night. Tickets for our charity raffle can be purchased on the night for £5 per strip of 5 tickets. One free ticket will be given to all traders who complete the form in the invitation and hand in on the night. Winning tickets will be picked at random and announced on the evening. The decision of the promoter in relation to any aspect of the promotions or Prize Draw is final and binding on all entrants. * 20% discount is available on selected Topps Tiles tools and accessories only. † Full terms and conditions for the challenges are available on the night - please ask for more information. Promoter: Topps Tiles(UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU. Registered in England 4781209. Our chosen charity is Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604).
    2. Terms and Conditions of Up to Half Price Sale Promotion at Topps Tiles & Topps Tiles Boutique
      1. Promotional offer entitles customers to a set discount off a products previous price.
      2. Select products only in the Topps Tiles range are included in this promotion and the level of discount applied to each product may vary.
      3. Offer available whilst stocks last.
      4. Discount cannot be used in conjunction with any other offer, excluding Trade Discount.
      5. Prices on marketing material correct at time of print, errors and omissions excepted.
      6. Images on all marketing material are for illustrative purposed only.
      7. Promotional offer available at all Topps Tiles & Topps Tiles Boutique stores.
      8. Promotional offer available online at www.toppstiles.co.uk. Discount will automatically be applied at the checkout process of the transaction.
      9. Up to Half Price Sale promotion to run in Topps Tiles stores and online from Wednesday 13th September – Tuesday 19th December 2017 (inclusive).
      10. Promoter reserves the right to amend, refuse or withdraw the offer at any time.
      11. The promoter is Topps Tiles UK LTD, Thorpe Way, Grove Park, Leicester, LE19 1SU.
    3. Sample Service 10% Off Grouts and Adhesives Offer: This email offer entitles the customer to 10% off their purchase of all grouts and/or adhesives in a single transaction, upon presentation of the voucher in store on paper or on the screen of their phone/tablet. Customers can also redeem the offer online by entering the offer code at checkout stage. Offer can only be used once per email received. Offer available while stocks last. Discount cannot be used in conjunction with any other offer. Voucher can be used on top of trade discount. Check your email for the expiry date of the offer. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter is Topps Tiles (UK) Ltd, Thorpe Way, Grove Park, Leicester, LE19 1SU, Registered in England No. 4781209.
    4. Terms & Conditions of Free BAL Protective Sealer
      1. Free bottle of BAL Protective Sealer will be provided per customer with purchases of tiles from selected Topps Tiles ranges only.
      2. Offer only applies to 1 litre bottles. Excludes 2.5 litre bottles.
      3. A minimum of 1m2, of the nominated products, must be purchased to entitle the customer to the free bottle.
      4. Customers will receive an additional 1 litre bottle for every 10m2 purchased.
      5. Sample purchases are excluded from the offer.
      6. Offer available at all Topps Tiles, Topps Tiles Boutique stores and online
  26. Topps Tiles 'Stand by your Van' Vanarama Competition - Terms & Conditions
    These are the rules which apply to your participation in the Topps Tiles 'Stand by your Van' Vanarama Competition. By submitting your entry, you agree to these rules:
    1. The promoter is: Topps Tiles (UK) Ltd, registered office Thorpe Way Grove Park, Leicester LE19 1SU
    2. This competition is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or Twitter. By participating, you hereby release and hold harmless Facebook, Instagram, & Twitter from any and all liability associated with this promotion.
    3. This competition is open to registered Topps Rewards+ Members aged 18 or over, excluding employees of Topps Tiles (UK) Ltd, their immediate family, or any person or company associated with the competition.
    4. By entering the Topps Tiles 'Stand By your Van' Vanarama Competition, you agree to receive future emails with news and offers from Topps Tiles (UK) Ltd. We will never share your details with a third party and you are free to unsubscribe from future communications at any time.
    5. Each submitted entry that uses the #StandByYourVan hashtag will be entered into a prize draw. The winner will be chosen at 4.30pm on Saturday September 30th. Full details of how to enter are available at www.facebook.com/toppstilestrade
    6. To enter, upload a picture of yourself with your van outside any Topps Tiles store across England and Wales to Facebook through the custom form or through Twitter and Instagram using the hashtag #StandByYourVan. The entrant must be the owner of the image. Unauthorised images will be disqualified.
    7. Late, invalid, duplicate or incomplete entries will not be considered, and we accept no responsibility for lost entries. Entries that are submitted without the correct hashtag (#StandByYourVan) will also not be considered. Inappropriate language or content will be removed by us and will not be considered.
    8. The prize is a free vehicle lease for a Citroen Berlingo (or equivalent) 1.6 Enterprise based on annual mileage of 10,000 miles and for a period of 36 months on a contract hire agreement.
    9. The prize excludes a maintenance package. (This can be purchased at an additional cost).
    10. The Winner is responsible for any excess mileage charges applicable at time of returning the vehicle (the rate will be quoted at the point when the prize is offered).
    11. The Winner is responsible for maintaining the vehicle in accordance with manufacturer requirements
    12. Any damage on return of the vehicle will be recharged based on the BVRLA fair wear & tear guidelines.
    13. The Winner will enter into a lease agreement with the chosen funder and must adhere to the conditions of that lease agreement.
    14. The contract will have three monthly payments in advance followed by 35 monthly payments.
    15. The lease must be in the name of the winner and no accommodation deals can be entered into
    16. The winner will be subject to all requisite credit checks
    17. Vanarama will reimburse the winner each month for the full lease payment and the advance rentals 48 hours prior to their direct debit being taken from their bank account.
    18. The decision of the competition operator is final and no discussion will be entered into.
    19. No cash alternative to the prize will be offered. The prize is not transferable.
    20. The winner will be notified via Facebook's Messenger service, and named and tagged on the Topps Facebook pages. Please ensure your privacy settings on Facebook allow us to message you.
    21. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to offer the prize to another entrant.
    22. We reserve the right to amend these terms and conditions or to cancel, alter or amend the competition or prize due to any circumstances that arise beyond our control.
    23. Copyright of all images and product titles submitted will belong to Topps Tiles (UK) Ltd. The winner agrees to the use of his/ her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used only to administer the competition.
    24. The competition and these terms and conditions will be governed by English law and the exclusive jurisdiction English courts.
  27. Topps Tiles and RUBI® Off-Cuts Challenge
    These are the rules which apply to your participation in the Topps Tiles and RUBI® Off-Cuts Challenge. By submitting your entry, you agree to these rules:
    1. The promoter is: Topps Tiles (UK) Ltd, registered office Thorpe Way Grove Park, Leicester LE19 1SU
    2. This competition is open to registered Topps Traders aged 18 or over, excluding employees of Topps Tiles (UK) Ltd, their immediate family, or any person or company associated with the competition.
    3. By entering the Topps Tiles and RUBI® Off-Cuts Challenge, you agree to receive future emails with news and offers from Topps Tiles (UK) Ltd. We will never share your details with a third party and you are free to unsubscribe from future communications at any time.
    4. To enter, correctly guess the weight of the Topps off-cuts in the photo featured on the back page of issue 2 of Trader Times. Note: weight includes weight of crate
    5. The winner will be whoever guesses the correct weight to the nearest kilo.
    6. In the event of more than one correct entry, the person that submitted their entry first will be the winner.
    7. Only one guess permitted per person.
    8. The competition will run from 01 July to 5pm on 31 October, 2017.
    9. The winner will be announced on social media on 01 November, 2017 and in issue 3 of Trader Times.
    10. Results are final and no discussion will be entered into.
    11. The prize is a RUBI® Speed Magnet 72 cutter complete with case worth over £270.
    12. No cash alternative to the prize will be offered. The prize is not transferable.
    13. Late, invalid, duplicate or incomplete entries will not be considered, and we accept no responsibility for lost entries.
    14. The winner will be notified via email and named and tagged on the Topps Tiles Trade Facebook page. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to offer the prize to another entrant.
    15. The winner will receive an email with details of how to liaise with Topps Tiles to arrange collection of their prize.
    16. We reserve the right to amend these terms and conditions or to cancel, alter or amend the competition or prize due to any circumstances that arise beyond our control.
    17. The winner agrees to the use of his/ her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used only to administer the competition.
    18. The competition and these terms and conditions will be governed by English law and the exclusive jurisdiction English courts.
  28. Community Spaces Competition:
    1. These terms and conditions apply to the Topps Tiles Tile Transformations competition ("the competition") run by Topps Tiles ("the company"), and by entering themselves into the competition, entrants will be deemed to have read and accepted these terms and agree to be bound by them. Those who do not agree will not be entered into the competition.
    2. The objective of the competition is for entrants to nominate a community space they are involved with, alongside a brief account of why their space is deserving of a prize and a photograph of the space, via the Topps Tiles competition page [here].
    3. This competition is open only to residents of the UK aged 18 years or over. Employees of the company, their families or anyone else associated with this competition or its operation are not allowed to apply.
    4. Please do not submit duplicate applications within a single calendar month, however, you can re-apply each and every month. Only one donation will be made to any organisation, if successful, in any 12 month period.
    5. All information detailing how to enter this competition forms part of these terms and conditions. It is a condition of entry that all rules are accepted as final and that the entrant abides by these rules. The decision of the company is final, and no correspondence will be entered into after the decision. Submission of an entry will be taken as acceptance of these terms and conditions.
    6. The winning entries will be determined by the company, and the winning entrant will be selected on the first of the following month will be contacted no later than the last day of the same month via email, as well as the entry being shared on social media.
    7. The final decision is binding and no correspondence will be entered into. The company reserves the right, at any time, to verify the validity of entries and entrants and to disqualify anyone who submits an entry that is in breach of the rules, or those that do not comply with content restrictions (defined below).
    8. CONTENT RESTRICTIONS: Entrants must not include any of the following content in any entry: i. pornography, adult-oriented content or any other sexually-explicit material; ii. explicit language or content, images of violence, or promotion of illegal activities; iii. content which infringes intellectual property rights or laws; iv. content which is defamatory or maliciously false; v. content which brings or is likely to bring the company, its website or Topps Tiles into disrepute; vi. material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other basis; vii. content owned by any party other than the entrant or the company (e.g. recorded music; pre-produced video, etc.); viii. material that is unlawful, or which may constitute a criminal offence including (without limitation) the Communications Act 2003, Malicious Communications Act 1988 or any other legislation in force during the competition. Any entry that does not comply with these content restrictions, in the sole discretion of the company, will be disqualified from the competition.
    9. By entering the competition and submitting an entry, every entrant: (a) confirms that the community space or project that he/she nominates is a not-for-profit organisation, or has charitable status (b) confirms that he/she has all necessary rights and authorisations to submit it and the express permission of all individuals, content and materials embodied or featured in the entry to submit it for possible use as provided for in these terms (and will procure that any individual featured will enter into an appropriate image release where necessary); (c) agrees that his/her entry does not otherwise violate Topps Tiles Terms of Use or infringe the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (d) grants to the company the perpetual and unlimited right and license to use, license, edit, modify, duplicate and/or create derivative works from the winning entries throughout the world and in perpetuity, including, but not limited to, the right for the promoter to publish, display, broadcast, distribute, reproduce, perform, create derivative works from and otherwise use the entry via the internet or any other interactive media, on television, in print and/or any other media currently existing and hereafter developed and without limitation and without further payment or compensation to the entrant following the delivery of the prize, or his/her heirs and successors, i. on its own or as part of any audio-visual or other production; ii. to advertise any of Topps Tiles' products; iii. for any other purpose whatsoever. (e) Any works showcased on the site as winners will nonetheless be credited to those who submit them, highlighting their ability to produce winning entries, the size of which is at the company's discretion.
    10. Entrants agree that the company will be entitled to edit entries as it deems fit in accordance with current advertising regulations and will not be obliged to make any use of any part or all of a entry.
    11. Entrants are solely responsible for Internet connectivity, software and/or hardware that may be required in order to create and/or submit any entry.
    12. All entries must be received by the closing date.
    13. Based on applications received in the previous calendar month, organisations will be selected on the first of the following month, with donations being made to the successful organisations by the last day of the same month. Only one entry per person. No purchase necessary. Late, illegible, incomplete or corrupt entries will not be accepted. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties.
    14. The monthly prize consists of: one prize of Topps Tiles vouchers to the value of £1,500. No cash alternative. The prize does not include the fixing or fitting of any products. Prizes are to be collected from a store.
    15. The company reserves the right to substitute the prize (or any portion thereof) with one of comparable or greater value at its sole and absolute discretion. The winners are fully responsible for any and all applicable taxes in respect of the prize (including, where appropriate, import duty). All costs and expenses associated with receipt of the prize and any use not specified in these Terms and Conditions as being provided including, but not limited to, any and all expenses incurred by accepting the prize, are the sole responsibility of the winners.
    16. By entering into the competition, the winners agree to participate in publicity following the competition, should it be required. This may include use of their name and image in online and offline publicity, communications, and in any other media worldwide without any fee being paid.
    17. Entrants agree that by entering the competition their personal details may be stored and otherwise processed by the company for the purposes of administering the competition and for the marketing and sending of other special offers where you have consented to receive the same.
    18. The company may refuse to provide the prize in the event that an entrant fails to satisfy the eligibility requirements under these terms, or has committed or is alleged to have committed any act of fraud or dishonesty, or is in breach of any of these terms.
  29. Topps Tiles Metro Tiles prize draw:
    These are the rules which apply to your participation in the Topps Tiles Metro Tiles prize draw. By submitting your entry, you agree to these rules:
    1. The promoter is: Topps Tiles (UK) Ltd, registered office Thorpe Way Grove Park, Leicester LE19 1SU
    2. This competition is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or Twitter. By participating, you hereby release and hold harmless Facebook, Instagram, & Twitter from any and all liability associated with this promotion.
    3. This competition is open to any member of the general public aged 18 or over, excluding employees of Topps Tiles (UK) Ltd, their immediate family, or any person or company associated with the competition.
    4. By entering the Topps Tiles prize draw, you agree to receive future emails with news and offers from Topps Tiles (UK) Ltd. We will never share your details with a third party and you are free to unsubscribe from future communications at any time.
    5. Each entry submitted using Facebook comments will be entered into a prize draw. 25 winners will be chosen at random at 4.30pm on August 31, 2017. Full details of how to enter are available at https://www.facebook.com/toppstiles
    6. To enter, comment in the comment box on Facebook with your favourite tile choice from the Metro range by writing A, B, C or D
    7. Late, invalid, duplicate or incomplete entries will not be considered, and we accept no responsibility for lost entries.
    8. Results are final and no discussion will be entered into.
    9. The prize is one £25 Love to Shop voucher per winner.
    10. No cash alternative to the prizes will be offered. The prizes are not transferable.
    11. The winner will be notified via Facebook's Messenger service, and named and tagged on the Topps Facebook pages. Please ensure your privacy settings on Facebook allow us to message you.
    12. The winner will receive their voucher in the post. Topps Tiles (UK) Ltd will not be held liable for any loss, damage or late delivery of any prizes
    13. If the winner cannot be contacted or does not claim the prize within 5 days of notification, we reserve the right to offer the prize to another entrant.
    14. We reserve the right to amend these terms and conditions or to cancel, alter or amend the competition or prize due to any circumstances that arise beyond our control.
    15. The winner agrees to the use of his/ her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used only to administer the competition.
    16. The competition and these terms and conditions will be governed by English law and the exclusive jurisdiction English courts.
  30. Defence Service Discount - To claim your exclusive discount, simply show your in date Blue Light Card, Defence Privilege Card or MOD90 Armed Forces Card. A 10% discount will be applied to the total transaction value. This offer can be redeemed at all Topps Tiles and Topps Tile Boutique stores, but cannot be redeemed online, applied to 'Reduced To Clear' products or used in conjunction with any additional offers or discounted promotions. The 10% discount can only be applied once per transaction. Discount cannot be used towards any trade discount sale when using a trade cash or credit account. All purchases are subject to the Topps Tiles standard terms and conditions. Promoter reserves the right to refuse or withdraw the offer at any time. The promoter Topps Tiles PLC, Thorpe Way, Grove Park, Leicester, LE19 1SU.
  31. Interest Free Credit
    Credit is provided by Ikano Bank AB (publ) and is available subject to status to UK residents aged 18 or over. Topps Tiles (UK) Limited acts as a credit broker not a lender and only offers credit products for Ikano Bank AB (publ). Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch of Ikano Bank AB (publ) which is registered with branch number BR016253 (FCA: 409120). The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham NG2 3DQ. 12 month credit terms require a minimum spend of £400, 24 months £800 and 36 months £1,200 of which, for all terms, the deposit must be a minimum of £50. Initial deposit payment must be made via chip and pin debit card. Credit terms available are for 12, 24 or 36 months and are available in all Topps Tiles stores only across the UK from Tuesday 12th April 2016. Products purchased through Interest Free Credit cannot be exchanged, but can be refunded. Interest Free Credit is not available for online orders. See online for full terms and conditions. Topps Tiles (UK) Limited is authorised and regulated by the Financial Conduct Authority (firm reference number 738067). Registered address: Thorpe Way, Grove Park, Leicester, LE19 1SU.

      32. Terms and Conditions of ‘Trade BULK Deals' Promotion at Topps Tiles and Topps Tiles Boutique

a. Trade BULK Deals are available at all Topps Tiles and Topps Tiles Boutique stores where the discount will automatically be applied to the transaction at the till.

b. Trade BULK Deals are not available online.

c. Trade BULK Deals can only be redeemed by a registered Topps Tiles Trade customer present in store and entitles Topps Tiles Trade customers to the discount when the stated quantity of the relevant product(s) is met in one transaction.

d. Trade BULK Deals are available while stocks last.

e. Trade discount and other Topps Tiles promotions do not apply to products comprised within the Trade BULK Deal.

f. Prices on marketing material correct at time of print, errors and omissions excepted.

g. Images on all marketing material are for illustrative purposes only.

h. The promoter reserves the right to amend, refuse or withdraw the offer at any time.

i. The promoter is Topps Tiles (UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU.

      33. Terms and Conditions of ‘DIY BULK Deals' Promotion at Topps Tiles and Topps Tiles Boutique

a. DIY BULK Deals are available at all Topps Tiles and Topps Tiles Boutique stores where the discount will automatically be applied to the transaction at the till.

b. DIY BULK Deals are not available online.

c. DIY BULK Deals entitles customers to a discount when the stated quantity of the relevant product(s) is met in one transaction.

d. DIY BULK Deals are available while stocks last.

e. Other Topps Tiles promotions do not apply to products comprised within the DIY BULK Deal.

f. Prices on marketing material correct at time of print, errors and omissions excepted.

g. Images on all marketing material are for illustrative purposes only.

h. The promoter reserves the right to amend, refuse or withdraw the offer at any time.

i. The promoter is Topps Tiles (UK) Ltd., Thorpe Way, Grove Park, Leicester, LE19 1SU.

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We own all intellectual property rights in and to the Website (including the database, design, text, graphics and layout) and the software used therein and in the name Topps Tiles ("the Mark") and you agree not to use or copy the same or any part thereof without our consent. In particular, you acknowledge that we own all rights, including trademark, servicemark and allied rights in and to the Marks.

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