Help

How to shop online with Topps Tiles.

We know that buying a complicated and important product like tiles online can be daunting and you may need advice.  Here at Topps we pride ourselves on being the tiling and flooring experts and we want you to be able to browse and buy with assurance and comfort - see below for our easy guide as to how the process works from start to finish.

1. Where to Start

Log on to www.toppstiles.co.uk, the biggest specialist tile and flooring website in the UK. If you need product or ordering advice at any point call on 0800 023 4703.

2. Products Available & Pricing

100% of our store stock & special order products are available online so you can order everything we sell right here, right now - at exactly the same prices instore. Plus all prices include VAT.

3. Ordering for Home or Store Delivery

All of our products can be delivered to your home, business or one of our 300 stores nationwide for collection - it’s your choice.

4. Delivery Charges & Timing

Most products are delivered within 3 - 5 working days, other custom products may take 15 days.  Basic delivery is £4.99, but spend over £150 and delivery is FREE.  We also offer next day and Saturday delivery options.

5. Refunds & Returns

Don’t forget you can return any resaleable tiles within 60 days of delivery for a FULL refund. Not 100% happy? Let us know within 7 days for a full refund.

6. Damages

We hope all your items arrive in perfect condition, however if there are any damaged items simply get in touch and we’ll deliver replacements as soon as we can.....

7. Sample Ordering

To view a tile before purchasing try our sample service, plus you can return any samples for a refund if you place a full order.

8. I Need Help!

Still require help? Then please contact us for further assistance on 0800 023 4703.  For queries outside office hours email us or request a callback.